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However, administrators can still also create local accounts with a user-defined password and username if required. Restricted permissions on the level of entities allow administrators to assign selective privileges to certain users only (both local and CCX/CUCM users).

Note
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Note

  • Currently, the permissions can only be granted on selective lists/entities.

  • ExpertFlow tool authenticates a contact center supervisor credentials using Finesse server. If the CUCM is integrated with the corporate Active Directory, supervisors are also supposed to use the same CUCM/AD credentials to log on to Finesse. Therefore, if a supervisor can log on to Finesse using AD credentials, he’d also be able to log on to the Expertflow tool by putting the same credentials.

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