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Event Parameters
Following are the parameter details
Parameter | Value | Is Mandatory | Description |
|---|---|---|---|
CallType | Inbound | Mandatory | |
| CallState | Disconnected | Mandatory | |
| ani | Mandatory | Calling Number | |
| DNIS | Mandatory | ||
| CallId | Mandatory | Dialog ID of the main call | |
| CallAbandoned | False | Mandatory | |
| ManualOutBoundCall | False | Mandatory | |
activityDialogID | Mandatory | Dialog ID of the main call | |
| Comments | Optional | The occurrence based on the value | |
| WrapUp | Optional | The occurrence based on the value | |
| CallTypeDropCall | Mandatory | Dialog ID of drop call. | |
| dropCallDialogID | Mandatory | Dialog ID of the disconnected call. It should be the same as an activity dialog ID. | |
| timeElapsedInSec | Mandatory | Time elapsed in seconds for the main call. | |
| callVariable1 | Optional | The occurrence based on the value | |
| callVariable2 | Optional | The occurrence based on the value | |
| callVariable3 | Optional | The occurrence based on the value | |
| callVariable4 | Optional | The occurrence based on the value | |
| callVariable5 | Optional | The occurrence based on the value | |
| callVariable6 | Optional | The occurrence based on the value | |
| callVariable7 | Optional | The occurrence based on the value | |
| callVariable8 | Optional | The occurrence based on the value | |
| callVariable9 | Optional | The occurrence based on the value | |
| callVariable10 | Optional | The occurrence based on the value | |
| BACampaign | Optional | Campaign Variables | |
| BAStatus | Optional | Campaign Variables | |
| BAResponse | Optional | Campaign Variables | |
| BAAccountNumber | Optional | Campaign Variables | |
| BADialedListID | Optional | Campaign Variables | |
| BATimeZone | Optional | Campaign Variables | |
| BABuddyName | Optional | Campaign Variables | |
| previousDialogId | Mandatory | Its value is not empty for the second agent while empty/optional for the ist agent. |