| Case | Description | Reason | Version |
|---|---|---|---|
| Failover Logout Event |
received in case of failover after login.
We will distinguish it from normal event
based on reason code, it is -1 in case of
failover event
| For forced logout we check system status through Api ,if heartbeat successfulthen check agent state, if agent state logout then login. If no heartbeat check system status again, for 3 times. | Sometimes in failover we receive logout event even after login, to avoid agent from logging out, we need to ignore this event. | 2.0.2 onwards |
| Failover case, main call type set by consult call | For failover case in consult call we |
not
| will not set main call type if we receive |
event
| first event of consult call. | For scenario, where we have 2 calls i.e. inbound and consult then if we receive consult event first, then it will set main call type to be Internal for activity of main call i.e inbound call. | 2.0.2 onwards | |