Prerequisites
Make sure the following prerequisites are met
- Cisco Anyconnect is connected
- Firefox is installed on your machine
- Cisco IP Communicator is installed on your machine
Software Access
The detail on how you can access Supervisor Tools is given below.
Module | Info | Notes |
|---|---|---|
| Supervisor Tools | https://198.18.134.29:8443/umm | Administrator Username: admin Password: admiN123! "Active Directory" option button is checked |
Supervisor Username: rbarrows Password: C1sco12345 "Contact Center" option button is checked |
Finesse Details
Finesse URL: https://uccx1.dcloud.cisco.com:8445
Agent/Supervisor Credentials:
User id | Password | Extension | Type | Notes |
|---|---|---|---|---|
User id | Password | Extension | Type | Notes |
| sjeffers | C1sco12345 | 1080 | Agent | The extension is already up and running on the server machine |
| jopeters | C1sco12345 | 1081 | Agent | The extension is already up and running on the server machine |
| rbarrows | C1sco12345 | 1082 | Supervisor | The extension is already up and running on the server machine |
Caller Device Number:
Device Number | Device Name | TFTP | Notes |
|---|---|---|---|
Device Number | Device Name | TFTP | Notes |
| +19725551083 (Ext 1083) | SEP123455432166 | 198.18.133.3 | Register this device with your Cisco IP communicator on your machine to make calls |
DN to make calls on queue:
DN | Notes |
|---|---|
| 6019 | Dial 6019 from +19725551083 (Ext 1083) to make a call on Queue so that the agent can get the call or you can dial the agent's extensions directly. |
Demo Script:
Will be available soon