ExpertFlow application has a central authentication module which automatically synchronizes contact center supervisors from CCX into the User Management module. This allows any contact center supervisor (with CCX Supervisor capability) to log into the application by putting the same Finesse/CUCM credentials without the need to recreate the user credentials in the application again.
However, the application now also allows administrators to create local user accounts with a user-defined password and username. Restricted permissions on the level of entities allow administrators to assign selective privileges to a particular group of users (whether local or CUCM users).
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