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| CRM 365 Online | CRM 365 On-premise (9.x) | CRM 2016 (8.x) | CRM 2015 (7.x) | |
|---|---|---|---|---|
| USD | USD | USD | USD | |
| Classic UI |   | | | |
| UCI |
| |   | |
| CIF | | | | |
| Custom JS | | | | |
Contact Center
| CC | Details | Version |
|---|---|---|
| Cisco Contact Center | Supported |
| UCCE 11.6. UCCX 11.6 |
| Cisco CUCM |
 Can be developed on Demand | |
| Freeswitch / FusionPBX |
| Currently not supported, but in Product Road map |
| Maybe developed on-demand |
| Not Supported |
| Supported |
- With 365 Online, Classic UI may be used to embed HC Agent as Custom-JS embedding.
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- Expertflow Package Ddployer - The Package Deployer can be installed on CRM 2015,2016, Dynamics 365 9.x (on-Premise).
- Expertflow USD Connector - the client application that's installed in Microsoft Unified Service Desk and enabled agent and call controls for the agent.
| Info |
|---|
To install MS USD CTI Connector refer to this page MS USD CTI Connector Installation Guide. |
Unified Client Interface (UCI)
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