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Event Parameters
Following are the parameter details
Parameter | Value | Is Mandatory | Description | ||||||||||
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CallType | ConsultCallInbound/Outbound | Mandatory | |||||||||||
| CallState | DisconnectedIdle | Mandatory | |||||||||||
| ani | Mandatory | Calling Number | |||||||||||
| DNIS | Mandatory | ||||||||||||
| CallId | Mandatory | Dialog ID of the main call | Mandatory | ||||||||||
| CallAbandoned | False | Mandatory | |||||||||||
| ManualOutBoundCall | False | Mandatory | |||||||||||
activityDialogID | Mandatory | Dialog ID of the main call | |||||||||||
| Comments | Optional | The occurrence based on the value | |||||||||||
| WrapUp | Optional | The occurrence based on the value | AgentExtension | Mandatory | ConsultingAgentExtension | Mandatory | CallTypeDropCall | ConsultCall | timeElapsedInSec | Time elapsed for the call in seconds. | dropCallDialogID | Dialog ID of the dropped call | |
| callVariable1 | Optional | The occurrence based on the value | |||||||||||
| callVariable2 | Optional | The occurrence based on the value | |||||||||||
| callVariable3 | Optional | The occurrence based on the value | |||||||||||
| callVariable4 | Optional | The occurrence based on the value | |||||||||||
| callVariable5 | Optional | The occurrence based on the value | |||||||||||
| callVariable6 | Optional | The occurrence based on the value | |||||||||||
| callVariable7 | Optional | The occurrence based on the value | |||||||||||
| callVariable8 | Optional | The occurrence based on the value | |||||||||||
| callVariable9 | Optional | The occurrence based on the value | |||||||||||
| callVariable10 | Optional | The occurrence based on the value | |||||||||||
| BACampaign | Optional | Campaign Variables | |||||||||||
| BAStatus | Optional | Campaign Variables | |||||||||||
| BAResponse | Optional | Campaign Variables | |||||||||||
| BAAccountNumber | Optional | Campaign Variables | |||||||||||
| BADialedListID | Optional | Campaign Variables | |||||||||||
| BATimeZone | Optional | Campaign Variables | |||||||||||
| BABuddyName | Optional | Campaign Variables | |||||||||||
| previousDialogId | Mandatory | Its value is not empty for the second agent while empty/optional for the ist agent. |
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