- Grafana is installed and accessible. See Deploying Grafana for more information
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For Wallboard for Cisco CC
Cisco contact center environment is installed and accessible (Required for Wallboard for Cisco CC)
Compatible Cisco Unified CC versions
| Cisco UCCE | Cisco UCCX |
|---|---|
| This version is not tested with the Cisco CCE platform. An on-demand test cycle can be planned for testing with the desired CCE version. | Tested with the CCX version 12.5 Assumed to work on higher versions as well. An on-demand testing cycle can also be executed on older versions of CCX. |
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For Expertflow CX |
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requirements, if any for Expertflow CX platform |
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The following ports should remain open on the Firewall. The local security policy and any antivirus should also allow open communication on the following ports.
Type | Source Host | Source Port | Destination Host | Destination Port |
HTTP | Enterprise web user | any | Dashboard & Wallboards | 80 |
HTTPS | Dashboards & Wallboards server | any | Dashboard & Wallboards | 443 |
| UDP/TCP | Dashboards & Wallboards server | any | MS SQL Server (CCE DB) | 1433 |
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