- Grafana installed / accessible
- Cisco Grafana is installed and accessible. See Deploying Grafana for more information
For Wallboard for Cisco CC
- Cisco contact center environment is installed and accessible
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Hardware Sizing
The following lists the machine specifications with no other EF components installed on the VM.
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vCPU
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vRAM
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vDisk
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2 cores (2.60GHz, 2 processors)
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4 GB
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1x100 GB mounted on /
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To get machine specifications for a larger agent volume and/or with other ExpertFlow products in a co-resident deployment, please get a quote from ExpertFlow or contact your ExpertFlow Account Manager.
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- (Required for Wallboard for Cisco CC)
Compatible Cisco Unified CC versions
Cisco UCCE Cisco UCCX This version is not tested with the Cisco CCE platform. An on-demand test cycle can be planned for testing with the desired CCE version. Tested with the CCX version 12.5 Assumed to work on higher versions as well. An on-demand testing cycle can also be executed on older versions of CCX.
For Expertflow CX
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requirements, if any for Expertflow CX platform |
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The following ports should remain open on the Firewall. The local security policy and any antivirus should also allow open communication on the following ports.
Type | Source Host | Source Port | Destination Host | Destination Port |
HTTP | Enterprise web user | any | Dashboard & Wallboards | 80 |
HTTPS | Dashboards & Wallboards server | any | Dashboard & Wallboards | 443 |
| UDP/TCP | Dashboards & Wallboards server | any | MS SQL Server (CCE DB) | 1433 |
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