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| Target release | 13.3 |
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| Target release date | |
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| Epic | Link to related Jira epic or featureproject.expertflow.com JIRAkey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution131d473b-dd43-389a-9dac-6f501204581bEAP-10451 |
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| Document owner | |
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| Developers | Saud, Zaryab |
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| QA | Iqra Shahid |
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Release Summary
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This is a major unified release of unifies the Dashboards & Wallboards which release for Cisco CCE & CCX platform. It also includes the fix to support for the Cisco UCCE & UCCX platform and Timezone implementation for historical statsthe creation of dashboards for multiple timezones. |
What's New
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| support-unified |
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| support-unified |
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Support for Unified Release of Wallboard
This is the unified release of wallboard There is one single release that can be deployed at any customer site regardless of the CC platformrelease unifies all features in the previous release for CCE available now for CCX. For details on the features included in the previous version, see the Release Notes version 13.2.
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project.expertflow.com JIRA131d473b-dd43-389a-9dac-6f501204581bEAP-10512 |
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Timezone is available as a system setting in addition to the company logo setting where users will be are able to add a timezone once. The timezone value specified here will serve as the default timezone and will be applied to all dashboards in the application.
The default timezone will be UTC (Zero Offsetwith zero offsets). Only one timezone can be selected at a time. The timezone once selected for a dashboard can also be changed later in the Dashboard settings. In Users can, however, overwrite the settings for an individual dashboard.
In the case of the dashboard group, multiple dashboards point to different timezones, the data in each dashboard will appear based on the timezone of the each individual dashboard. Based on the configured timezone in the dashboard settings, the user able to see in which timezone the statistical data is being The timezone of the dashboard is also displayed on the final dashboard link. this is available as a disclaimer or a read-only mode. Historical stats gadgets are line charts and bar charts.
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project.expertflow.com JIRA131d473b-dd43-389a-9dac-6f501204581bEAP-10512 |
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| background-color-datatable |
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| background-color-datatable |
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dd a background color to a Data Table cellThe user is able to Users can now also add thresholds for agent service attributes in the data table columns. So Thresholds are available for the following columns, :
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Values can be set in seconds. The user is able to optionally provide threshold conditions (warning, error) which highlight the value of the attribute and terms of seconds.
On meeting the set value of the threshold, the background color of the data table cell is highlighted based on the colors that he has defined have been chosen in the gadget settings (i.e. orange Orange for warning and red Red for error).
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project.expertflow.com JIRA131d473b-dd43-389a-9dac-6f501204581bEAP-9925 |
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Issue Summary | JIRA Issue | Priority |
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| There is no fixed issue No previously-opened issues fixed from the previous releasereleases. |
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Open Issues
Issue Summary | JIRA Issue | Priority | Workaround |
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Message display for the update Application Settings for a very short interval of time |
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| If SSO-enabled CCE agent logs in to EF application, upon accessing Finesse, it asks for the username, password of the agent for the first time at least. | | Jira Legacy |
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| server | project.expertflow.com JIRA |
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| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
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| key | EAP-10740 |
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| | Provide the agent name for the first time on Finesse. It doesn't ask later unless the user closes the browser. |
| The screen time of the success message for the "Application Settings" is very short. | | Jira Legacy |
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| server | project.expertflow.com JIRA |
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| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
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| key | EAP-10810 |
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no workaround
fix fixed in the next release |
| There is a setting without SSO either UCCX or UCCE. Then user unable to |
login | log in using contact center agents in UMM. | | Jira Legacy |
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| server | project.expertflow.com JIRA |
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| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
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| key | EAP-10811 |
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| | Login agent in wallboard then click on UMM button from the wallboard so the agent can |
login the Extra permission available in UMM | Some permissions related to "Application Settings |
, Create and Delete. There is no use of these permissions| "(i.e. "Create" and "Delete") are of no use at the moment and reserved for the future. | | Jira Legacy |
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| server | project.expertflow.com JIRA |
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| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
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| key | EAP-10790 |
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|
| | Do not assign these permissions (Application setting create and delete) to any user |
UMM prompt settings for Cisco type CCE must be optional, as there is no use of prompts in a wallboard/dashboard| The "Prompt Settings" for CCE are not optional for now. If not needed, you may provide any value. | | Jira Legacy |
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| server | project.expertflow.com JIRA |
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| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
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| key | EAP-10730 |
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| | User can add any garbage value in a prompt setting of UMM |
| If there is a lesser amount of data for one category of the current state attribute (response distribution ratio between "Ready", "Not Ready", "Talking"), the label of that current state value |
will This rarely occurs | does not appear on the gadget. | | Jira Legacy |
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| server | project.expertflow.com JIRA |
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| columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
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| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
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| key | EAP-10434 |
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No workaround.
This issue is observed rarely based upon the total sample group of all state values and the ratio among them. The legend keys showing which slice represents what value in the data set is still available on the bottom of the gadget. |
| When the non-active VM or synchronizer comes up after failover, the stats on the gadget become zero for a few seconds and get updated later. | | Jira Legacy |
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| server | project.expertflow.com JIRA |
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| columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
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| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
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| key | EAP-10126 |
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| | No workaround |
| If the user has saved the password with Keep me logged in option, the login button starts appearing as disabled whenever the user comes again on the login page. | | Jira Legacy |
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| server | project.expertflow.com JIRA |
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| columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
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| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
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| key | EAP-9753 |
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| | Just click on the password field and press enter to log in. |
| If the label of an attribute is of a large size, the system automatically tries to readjust the name on the final view which might disturb the UI of the gadget | | Jira Legacy |
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| server | project.expertflow.com JIRA |
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| columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
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| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
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| key | EAP-9678 |
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| | Always try to provide a small name of the attribute, i.e. less than 20 characters long. |
| If all permissions are deleted from a role, then the user also automatically gets removed from the role having no permissions in it | | Jira Legacy |
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| server | project.expertflow.com JIRA |
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| columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
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| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
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| key | EAP-9634 |
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|
| | Delete only the unnecessary permissions or add desired permissions in the role and reassign the role to the user |
| Need to restart the UMM service after changing the license in UMM | | Jira Legacy |
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| server | project.expertflow.com JIRA |
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| columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
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| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
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| key | EAP-10075 |
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| | UMM Services need to be restarted on any machine on which wallboard is deployed with this command docker service update --force wallboard_umm |
| You cannot remove the default role assigned to a user. The default roles are, "Agent" and "Supervisor". | | Jira Legacy |
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| server | project.expertflow.com JIRA |
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| columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
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| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
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| key | EAP-10092 |
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|
| | Create new Role and add Users in it |
| The "Updated On" date field on the Dashboard List page cannot be translated. | | Jira Legacy |
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| server | project.expertflow.com JIRA |
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| columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
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| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
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| key | EAP-9993 |
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| | The date is visible in the English format |
Compatibility Guide
| Include Page |
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| Compatibility Guide |
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| Compatibility Guide |
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System Limitations
| Include Page |
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| System Limitations |
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| System Limitations |
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