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| Target release | 13.23 |
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| Status | |
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| Epic | Link to related Jira epic or feature |
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| Document owner | |
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| Developers | Saqib, Saud, Zaryab |
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| QA | HassanIqra Shahid |
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Release Summary
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This is a major unified release of Dashboards & Wallboards which includes the support with for the Cisco UCCE platform. The release also includes some UI enhancements on the front-end and some bug fixes from the previous releases& UCCX platform and Timezone implementation for historical stats. |
What's New
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Support for ...
The application now allows showing the real-time and historical stats of the call center from CCE in a dashboard or wallboard. The queue statistics of the call center such as the number of calls received, answered, abandoned, queued, SLA can be seen based on one, multiple or all skill groups of the call center. The agent-based statistics can be viewed team-wise.
The application comes with two default data services to report on queues and agent statistics.
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Unified Release of Wallboard
This is the unified release of wallboard There is one single release that can be deployed at any customer site regardless of the CC platform
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project.expertflow.com JIRAkey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution131d473b-dd43-389a-9dac-6f501204581bEAP-1005510512 |
Enhancements
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The agent states are now represented with some default color codes while viewing the agent team summary in a data table.
Each agent state value is represented in a colored-box. This gives the user the visual aid to identify quickly which agents are in what state currently. The states are shown as following:
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project.expertflow.com JIRAkey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution131d473b-dd43-389a-9dac-6f501204581bEAP-9923 |
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The default refresh interval to refresh the data statistics from the call center database is updated and reduced to 5 seconds.
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project.expertflow.com JIRAkey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution131d473b-dd43-389a-9dac-6f501204581bEAP-10239 |
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The user can now choose the color of each attribute corresponding to a line or a bar while plotting a line or a bar chart. The application comes with 6 prime colors to choose from.
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project.expertflow.com JIRAkey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution131d473b-dd43-389a-9dac-6f501204581bEAP-10242 |
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The font size of the gadget titles now automatically adjust based on the screen resolution.
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project.expertflow.com JIRAkey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution131d473b-dd43-389a-9dac-6f501204581bEAP-9897 |
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The size of the fonts are now made configurable for both "Text" and "Greeting" messages gadgets. So the user can adjust the size of the text by selecting a suitable font size in the gadget settings.
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project.expertflow.com JIRAkey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution131d473b-dd43-389a-9dac-6f501204581bEAP-9896 |
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Timezone implementation for historical statsTimezone is available as a system setting in addition to the company logo setting where users will be able to add a timezone once. The timezone value specified here will serve as the default timezone and will be applied to all dashboards in the application. The default timezone will be UTC (Zero Offset). Only one timezone can be selected at a time. The timezone once selected for a dashboard can also be changed later in the Dashboard settings. In the case of the dashboard group, multiple dashboards point to different timezones, the data in each dashboard will appear based on the timezone of the dashboard. Based on the configured timezone in the dashboard settings, the user able to see in which timezone the statistical data is being displayed on the final dashboard link. this is available as a disclaimer or a read-only mode. Historical stats gadgets are line charts and bar charts.
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project.expertflow.com JIRAkey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution131d473b-dd43-389a-9dac-6f501204581bEAP-989410512 |
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The range of the speedometer display type is enhanced. The new range allows showing any number between -100 to +100.
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project.expertflow.com JIRAkey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution131d473b-dd43-389a-9dac-6f501204581bEAP-9926 |
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Add a background color to a Data Table cellThe user is able to add thresholds for data table columns. So for columns, ASA, AHT and State Duration values can be set in seconds. The user is able to optionally provide threshold conditions (warning, error) which highlight the value of the attribute and the background color of the cell based on the colors that he has defined in the gadget settings(i.e. orange for warning and red for error).
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project.expertflow.com JIRAkey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution131d473b-dd43-389a-9dac-6f501204581bEAP-98989925 |
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Each new dashboard that is created in the application exposes a code snippet that can be embedded anywhere in any application. This allows viewing dashboards of the call center in any external application such as CRM.
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project.expertflow.com JIRAkey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution131d473b-dd43-389a-9dac-6f501204581bEAP-9926 |
Fixed Fixed Issues
Issue Summary | JIRA Issue | Priority |
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| There is no fixed issue from the previous release |
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Open Issues
Issue Summary | JIRA Issue | Priority |
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If a data table is selected on one or both of the boxes of the dashboard template 5, the gadgets on both sides are not aligned and the UI becomes disturbed. | Workaround |
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| Message display for the update Application Settings for a very short interval of time | | Jira Legacy |
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| server | project.expertflow.com JIRA |
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columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution | | serverId | 131d473b-dd43-389a-9dac-6f501204581b |
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| key | EAP- |
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9712The user-defined order of the attributes in the gadget should be proper. For instance, if 3 attributes are chosen to be displayed out of 6 possible attributes, the order should 1,2,3 in any sequence (3,2,1, 2,3,1, 1,3,2). However, the dashboard won't work properly if the user gives an order such as 3,6,5 or 1,3,6, etc.. | no workaround Mark to be fix in next release |
| There is a setting without SSO either UCCX or UCCE. Then user unable to login contact center agents in UMM. | | Jira Legacy |
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| server | project.expertflow.com JIRA |
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columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution | | serverId | 131d473b-dd43-389a-9dac-6f501204581b |
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| key | EAP- |
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9711Sometimes, wrong gadgets are generated randomly on a dashboard | Login agent in wallboard then click on UMM button from the wallboard so the agent can login in the UMM |
| Extra permission available in UMM related to Application Settings, Create and Delete. There is no use of these permissions | | Jira Legacy |
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| server | project.expertflow.com JIRA |
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columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution | | serverId | 131d473b-dd43-389a-9dac-6f501204581b |
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| key | EAP- |
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9744Sometimes, all attributes appear to be selected in the Edit Gadget settings, rather than showing only the originally-selected attributes| Do not assign these permissions (Application setting create and delete) to any user |
| UMM prompt settings for Cisco type CCE must be optional, as there is no use of prompts in a wallboard/dashboard | | Jira Legacy |
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| server | project.expertflow.com JIRA |
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| columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
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| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
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| key | EAP- |
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9752Issue Summary | JIRA Issue | Priority | Workaround |
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Open Issues
| User can add any garbage value in a prompt setting of UMM |
| If there is a lesser amount of data for one category of the current state attribute (response distribution ratio between "Ready", "Not Ready", "Talking"), the label of that current state value will not appear on the gadget. | | Jira Legacy |
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| server | project.expertflow.com JIRA |
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| columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
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| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
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| key | EAP-10434 |
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| | No workaround. This rarely occurs based upon the total sample group of all state values and the ratio among them. The legend keys showing which slice represents what value in the data set is still available on the bottom of the gadget. |
| When the non-active VM or synchronizer comes up after failover, the stats on the gadget become zero for a few seconds and get updated later. | | Jira Legacy |
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| server | project.expertflow.com JIRA |
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| columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
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| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
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| key | EAP-10126 |
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| | No workaround |
| If the user has saved the password with Keep me logged in option, the login button starts appearing as disabled whenever the user comes again on the login page. | | Jira Legacy |
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| server | project.expertflow.com JIRA |
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| columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
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| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
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| key | EAP-9753 |
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| | Just click on the password field and press enter to log in. |
| If the label of an attribute is of a large size, the system automatically tries to readjust the name on the final view which might disturb the UI of the gadget | | Jira Legacy |
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| server | project.expertflow.com JIRA |
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| columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
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| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
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| key | EAP-9678 |
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| | Always try to provide a small name of the attribute, i.e. less than 20 characters long. |
| If all permissions are deleted from a role, then the user also automatically gets removed from the role having no permissions in it | | Jira Legacy |
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| server | project.expertflow.com JIRA |
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| columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
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| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
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| key | EAP-9634 |
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| | Delete only the unnecessary permissions or add desired permissions in the role and reassign the role to the user |
| Need to restart the UMM service after changing the license in UMM | | Jira Legacy |
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| server | project.expertflow.com JIRA |
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| columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
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| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
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| key | EAP-10075 |
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| | UMM Services need to be restarted on any machine on which wallboard is deployed with this command docker service update --force wallboard_umm |
| You cannot remove the default role assigned to a user. The default roles are, "Agent" and "Supervisor". | | Jira Legacy |
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| server | project.expertflow.com JIRA |
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| columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
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| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
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| key | EAP-10092 |
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| | Create new Role and add Users in it |
| The "Updated On" date field on the Dashboard List page cannot be translated. | | Jira Legacy |
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| server | project.expertflow.com JIRA |
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| columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
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| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
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| key | EAP-9993 |
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| | The date is visible in the English format |
Compatibility Guide
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System Limitations
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System Limitations
