Screen recording configuration

Pre-Requisite

1. An SFTP server is required which is same as where VRS is deployed.

2. This SFTP server must be configured for the root user

3. Need to deploy screen-recording gadget.

Agent Computer

1. Download the Screen Recording executable file from here.

2. Download file

3. Make a directory 'Service' in C:\ and place all three files in it

4. Open the command prompt and add following environment variables from table1

5. To add variables use 'setx “<Environment Variable>” <Value>' from Table 1.

6. Once done, close the command prompt and reopen. Verify environment variables

   1. echo %<Environment Variable>%

7. Open powershell as administrator and run the following commands on any path

   1. Set-ExecutionPolicy RemoteSigned -Scope CurrentUser

   2. Set-ExecutionPolicy Unrestricted -Scope CurrentUser

8. In powershell navigate to C:\Service\ and then run .\config.ps1

9. Run the Controller.exe manually by double click

10. Open the browser and open this url http://localhost:8000 . A page would open indicating that service is running fine.

11. Open the Sftp server and login to sftp server

12. Make a test call

13. Navigate to /screen_recordings on sftp server and see if your recording is being saved.

14. Download and Play the video manually. (Make sure correct tag is loaded for fetching files, apis backend current tag is 14.2.EMR-3554)

    1. https://<SFTP_IP>/vrs/recording/screen/<filename.extension>

15. Make a test call and check the front end (front end yet to be made)

Table 1

Finesse Server

• Deploy the gadget in the finesses server using this guide

• Gadget file to deployed is .

• Open you UCCX server and login

• From menu bar open Subsystems → Rmcm → Teams

• Open your team and assign the devices as resources on which screen recording to be enabled