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Pre-Requisite

  1. An SFTP server is required which is same as where VRS is deployed.

  2. This SFTP server must be configured for the root user

  3. Need to deploy screen-recording gadget.

Agent Computer

  1. Download the Screen Recording executable file from here.

  2. Download file

  3. Make a Folder named as 'Service' in C:\ and place both files in it

  4. Open the command prompt and add following environment variables from Table1

  5. To add variables use 'setx “<Environment Variable>” <Value>' from Table 1.

  6. Once done, close the command prompt and reopen. Verify environment variables

    1. echo %<Environment Variable>%

  7. Open PowerShell as Administrator and run the following commands on any path:

    1. Set-ExecutionPolicy RemoteSigned -Scope CurrentUser

    2. Set-ExecutionPolicy Unrestricted -Scope CurrentUser

  8. In PowerShell navigate to C:\Service\ and then run .\config.ps1

  9. Go to the C Drive where the Service folder is located, and manually run Controller.exe by double-clicking it.

  10. Open the Browser and access this URL http://localhost:8000 . A page would open indicating that service is running fine.

  11. Now, make a test call. Upon transferring the file to the SFTP server, a folder named screen_recording will automatically be created in the root directory

  12. Access the server via SSH and log in to the SFTP server.

  13. Go to the /screen_recording Directory on the SFTP server and Verify if your recording is being saved.

  14. Download and Play the video manually. (Make sure correct tag is loaded for fetching files, apis backend current tag is 14.2.EMR-3554)

    1. https://<SFTP_IP>/vrs/recording/screen/<filename.extension>

  15. Login to the VRS Application and Verify that screen recording is being saved. (front end yet to be made)

Table 1

Environment Variables

Value

AGENT_HOST

localhost

SFTP_IP

The IP address of the SFTP server, which is the same as the one where VRS is deployed

SFTP_ROOT_PASSWORD

Password of the SFTP Server

Finesse Server

  • Deploy the gadget in the finesses server using this guide

(14.3) VRS Finesse Gadget Deployment

  • Gadget file to deployed is .

  • Open you UCCX server and login

  • From menu bar open Subsystems → Rmcm → Teams

  • Open your team and assign the devices as resources on which screen recording to be enabled

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