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VRS Login As a Finesse Gadget

VRS Login As a Finesse Gadget

VRS can be embedded as a Cisco Finesse gadget, and the users get logged in automatically using the same Finesse credentials. To enable the auto-login while embedded in Finesse, the following pre-reqs need to be confirmed:

  • The VRS should be configured as a gadget in the Finesse.

  • The following config should be set to true in the VRS env variables to enable the auto login.

    •   "ENABLE_FINESSE_GADGET"

  • Now, when users log in to Finesse, they are automatically logged in to VRS as well.

  • If the user is logging in for the first time in VRS,

    • The user credentials are automatically created and authenticated in Keycloak

    • The agent role is assigned by default to the user.

    • To change/update the roles for any user, that can be done directly in Keycloak.

 

Limitations

  • Auto-login to the VRS application is not supported for SSO environments.

  • No role syncing exists between Keycloak & Finesse.

  • Logging out of Finesse does not automatically log the user out of VRS.

  • When user logout from finesse, the action is not added in Audit logs.