Required CUCM configurations to capture voice streams for audio recording. 

Required CUCM Configurations

The following configurations are required in order to configure CUCM with the Voice Recording solution.

• Create a Recording Profile and associate it with your Recording Destination Address.
• Create your SIP Profile  ( Enable PING Option, which helps in troubleshooting)
• Configure your SIP Security Profile
• Incoming Transport Field to “TCP + UDP”
• Outgoing Transport Field to “TCP”
• Enable BIB on all Phones which will be used for recording.
• Link Recording profile with all phones.
• Create your SIP Trunk
• Assign your Recording Server IP and Port “5060”
• Assign SIP Profile you created before.
• Mark “This trunk is connected to recording enable gateway”

You will start receiving SIP Events in your recording server.

NOTE:
Please Disable Firewall or allow 5060 TCP incoming and outgoing rules along with ALL UDP ports for RTP.

Troubleshooting

Please follow these steps for troubleshooting:

• Verify SIP Trunk Status if it’s down please verify if VRS is UP and listening, Restart VRS FreeSWITCH, and check again.
• Please verify above configuration steps are performed properly.
• Verify Recording Profile is linked with Destination Address ( DN / Route Point )
• Verify SIP Security profile is configured with TCP as an outgoing port.
• Verify BIB is enabled on Phones.