Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Confluence

Voice Recording Solution
Results will update as you type.
  • Expertflow CX
    • ExpertFlow CX Overview
    • Expertflow CX Platform Overview
      • Expertflow CX System Architecture
        • Platform Architecture
        • Logging and Tracing Architecture
        • CX Core and Voice Components Architecture
        • Integration Architecture
        • Solution Diagram-Media Recording
        • Solution Architecture - WFM
        • Solution Architecture - CX Campaigns
    • Solutions
    • Platform
    • Deployment & Installation
    • Reports and Analytics
    • Resources
    • Contact Center Personas
    • User Inactivity Logout
    • Agent Desk Release Strategy
    • Channels Integration - Onboarding guide(s)
    • Managing Translations in Cloud-Based CX
    draw.io Diagrams

    You‘re viewing this with anonymous access, so some content might be blocked.
    Edited Mar 13

      Media Recording Signal Flows

      Technical reference for the network paths and protocols used during voice and digital recording sessions.

      Signal Flow Diagram

      (Diagram placeholder - see original attachment for SIP/RTP paths)

      Protocols

      • Voice: SIP (Control), RTP (Media).

      • Digital: HTTPS (REST), WebSocket (Real-time events).


      Metadata: * Audience: ops, developer * Doc-Type: reference * Status: refactored

      {"serverDuration": 178, "requestCorrelationId": "767571d4ebd1402c8d6429f2f775dc1a"}