(3.1) Release Notes

3.1

Jun 14, 2024

COMPLETED

MCC-770 - Getting issue details... STATUS

Completed

Yulmas Gulzar

Jazeb Sheraz

Yulmas Gulzar

Phonebook

• Agents can manually input numbers and make calls using the dial pad.

• Viewing Contacts: Agents can select a list of contacts from the dropdown menu to view multiple contacts.

• Searching Contacts: The search bar allows agents to quickly find specific contacts by name or other details.

• Interacting with Contacts

  • Hover Actions: When an agent hovers over a contact, two buttons appear:

    • Edit (Green Button): Clicking this button will populate the dialpad input field with the contact's number, allowing for quick editing or dialing.

    • Direct Call (Other Button): This button initiates an outbound call directly to the selected contact. 

• Consult/Blind Transfer Using Dialpad:

  • Click on the blue dial pad button to open the dial pad interface.

  • Input the number directly into the dial pad to perform a consult or blind transfer.

  Consult/Blind Transfer Using the Phonebook:

  • Open the contact list and click the edit (green) button next to the desired contact.

  • This action will load the selected contact's number into the dial pad.

  • The agent can then use this number to perform a consult or blind transfer of the active call.

Wrap-up state is optional

• If wrapup is optional on the cisco configuration for the specified agent then in agent states dropdown wrapup option will appear and agent can select it during the call if he wants to go on wrapup state after the call.