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Pre-Requisite

  1. Voice Recording Service should be deployed.

  2. An SFTP server is required which is same as where VRS is deployed.

  3. This SFTP server must be configured for the root user.

Deployment on Finesse Server and Screen Recording Service

For screen recording service follow A and B.

A) SFTP server configuration

  1. Configure SFTP on VRS server on root user.

  2. Save the sftp root password.

  3. Save the sftp ip address.

B) Finesse Server

  1. Deploy the gadget in the finesses server using this guide

(14.3) VRS Finesse Gadget Deployment

  1. Gadget file to deployed is .

  2. Open you UCCX server and login

  3. From menu bar open Subsystems → Rmcm → Teams

  4. Open your team and assign the devices as resources on which screen recording to be enabled

C) Agent Computer

  1. Download the Screen Recording executable file from here.

  2. Download file

  3. Make a Folder named as 'Service' in C:\ and place both files in it

  4. Open the command prompt and add following environment variables from Table give in step 5.

  5. To add variables use 'setx “<Environment Variable>” <Value>' from following Table.

Environment Variables

Value

AGENT_HOST

localhost

SFTP_IP

The IP address of the SFTP server, which is the same as the one where VRS is deployed

SFTP_ROOT_PASSWORD

Password of the SFTP Server

  1. Once done, close the command prompt and reopen. Verify environment variables

    1. echo %<Environment Variable>%

  2. Open PowerShell as Administrator and run the following commands on any path:

    1. Set-ExecutionPolicy RemoteSigned -Scope CurrentUser

    2. Set-ExecutionPolicy Unrestricted -Scope CurrentUser

  3. A message will appear. Write yes and press enter.

  4. In PowerShell navigate to C:\Service\ and then run .\config.ps1

  5. Go to the C Drive where the Service folder is located, and manually run Controller.exe by double-clicking it.

  6. Open the Browser and access this URL http://localhost:8000 . A page would open indicating that service is running fine.

  7. Now, make a test call. Upon transferring the file to the SFTP server, a folder named screen_recording will automatically be created in the root directory

  8. Access the server via SSH and log in to the SFTP server.

  9. Go to the /screen_recording Directory on the SFTP server and Verify if your recording is being saved.

  10. Download and Play the video manually. (Make sure correct tag is loaded for fetching files, apis backend current tag is 14.2.EMR-3554)

    1. https://<SFTP_IP>/vrs/recording/screen/<filename.extension>

  11. Login to the VRS Application and Verify that screen recording is being saved. (front end yet to be made)

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