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  • Created by Former user , last modified by Former user on May 05, 2023
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Private Genesys Cloud Embeddable Framework integration

Follow the steps in order to do the private deployment of the integration. Add one or more Private Genesys Cloud Embeddable Framework integrations to Genesys Cloud.

  1. Add an integration.
    • In Genesys Cloud, click Admin.
    • Under Integrations, click Integrations. A list of all integrations that we have installed appears.
    • At the upper right, click Integrations. A list of available integrations appears.
    • Search for Private Genesys Cloud Embeddable Framework and click Install.

2.  Configure the integration.

    • Click on the installed Private Genesys Cloud Framework

    • Click the Configuration tab. 

    • framework.js File: Click Browse and upload a framework.js file.

Note: The framework.js File Due to caching, users must refresh their client to see the effect of the new file. Any changes to the integration may take several minutes to appear.

Click Save.

3.. Activate the integration.

    1. Under the integration that we just added, click the Status toggle to change it from Inactive to Active.

4. Edit, Delete, Activate\Deactivate the integration

    • If we click in the last column the following options appear We can edit, Activate\Deactivate or delete the integration.

                      

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