Test Case | Description |
---|---|
Call is received on Queue A and connected to Agent A | Queue A: Calls Received = 1 Calls Answered = 1 |
Call is received on Queue A and transferred from Agent A to Agent B | Queue A: Calls Received = 1 Calls Answered = 2 |
Call is received on Queue A, got RONA on Agent A, and got Abandoned | Queue A: Calls Received = 1 Abandoned = 1 Answered = 0 |
Call is received on Queue A, got RONA on Agent A, and got Dequeued | Queue A: Calls Received = 1 Dequeued = 1 Abandoned = 0 Answered = 0 |
Call is received on Queue A, got RONA on Agent A, and got Requeued | |
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