Excerpt |
---|
Business calendars allow contact center administrators to define the working hours of the business and the public holidays. Users can create calendars per site and define working shift timings, exceptional openings, and public holidays for each site. When a call comes in, the calendar API checks the calendar events in the following order of precedence:
Calendar Shifts Schedule Each incoming request is treated based on the response returned by the calendar API. Multiple shift schedules allow businesses to define different shift schedules for instance, for Winters and Summers. |
Page Comparison
General
Content
Integrations