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Predefined Layouts/ Dashboard Templates
The application also provides some predefined templates to be used while designing the dashboards. Each Dashboards are created following a predefined dashboard template. So each time the user has to create a dashboard, it chooses a template from the list of predefined templates to define the dashboard layout. Gadgets are then added in the dashboard following the selected template.
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The display type defines how the data will be displayed in a gadget. A user-defined gadget is a component which has combination of a specific display type and the data logic as defined by the user while creating the dashboard.
Following are the visuals and display types are available as available of today in the application:
- Pie Chart: Draws the data in the form of a pie.
- Doughnut Chart: Draws the data in the form of a doughnut
- Scorecards: Each data attribute is represented by a square box called a "scorecard"
- Line Chart: Draws a line chart of the selected data statistics based on the specified resolution (daily, hourly)
- Bar Chart: Draws a bar chart of the selected data statistics based on the specified resolution
- Text Message: To display a static text message to be announced across the contact center
- Greeting Message: To display a static text message with a greeting such as "Good Morning Team!" on the Wallboard
- Data Table: To display data in a tabular format. Can use to show the teams summary agent' details across all teams in a table and to see individual stats of each team agent.
See the screenshot below.
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