For a call that gets abandoned from the customer after being dequeued, the historical stats are not updated properly for the queues from which the call was passed | In the case of CCX, the calls dequeued from Queue1 after being received on Queue1 and, re-routed, abandoned on Queue2, the historical calls data of the Calls Abandoned attribute are updated only for Queue1 and not for Queue2. | Jira Legacy |
|---|
| server | project.expertflow.com JIRA |
|---|
| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
|---|
| key | CMD-96 |
|---|
|
| | Planned for a future release |
| For a call that is received on Queue1 and dequeued, answered on Queue2, the historical stats for Calls Received on Queue1 are not updated | - In the case of CCX, the calls which are dequeued from Queue1 after being received on Queue1 and, re-routed, answered on Queue2 are updated only for Queue2 and not for Queue1 for the historical calls data of the Calls Received attribute.
- In the case of CCX, the calls which are dequeued from Queue1 after being received on Queue1 and, re-routed, abandoned on Queue2, the historical calls data of the Calls Received attribute are updated only for Queue1 and not for Queue2.
| Jira Legacy |
|---|
| server | project.expertflow.com JIRA |
|---|
| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
|---|
| key | EAP-11612 |
|---|
|
| | Planned for a future release |
| If an agent's First Name is not set in CUCM, the data table gadget will not populate any data when the "First Name" column is selected for display | | Jira Legacy |
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| server | project.expertflow.com JIRA |
|---|
| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
|---|
| key | CMD-72 |
|---|
|
| | Restart the Agent service |
| When deployed in HA, sometimes the Synchronizer component gets stuck for 2-5 minutes, due to unknown reasons. It then resumes functioning normally. | | Jira Legacy |
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| server | project.expertflow.com JIRA |
|---|
| columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
|---|
| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
|---|
| key | EAP-11427 |
|---|
|
| | It starts working automatically |
| Font sizes look smaller when there're a minimum number of cards being displayed in the gadget | | Jira Legacy |
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| server | project.expertflow.com JIRA |
|---|
| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
|---|
| key | EAP-11595 |
|---|
|
| | It is adjusted according to the maximum number of cards that may appear in each square box |
| If there is a lesser amount of data for one category of the current state attribute (response distribution ratio between "Ready", "Not Ready", "Talking"), the label of that current state value does not appear on the gadget. | | Jira Legacy |
|---|
| server | project.expertflow.com JIRA |
|---|
| columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
|---|
| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
|---|
| key | EAP-10434 |
|---|
|
| | This issue is observed rarely based upon the total sample group of all state values and the ratio among them. The legend keys showing which slice represents what is still available on the bottom of the gadget. |
| Sometimes in template five, the agent State names do not appear properly for PIE & Doughnut charts | | Jira Legacy |
|---|
| server | project.expertflow.com JIRA |
|---|
| columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
|---|
| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
|---|
| key | EAP-11424 |
|---|
|
| |
|
| The speedometer needle moves to the left from zero for SLA values less than 10. | | Jira Legacy |
|---|
| server | project.expertflow.com JIRA |
|---|
| columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
|---|
| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
|---|
| key | EAP-11423 |
|---|
|
| |
|
| The duration of the success message on the "Application Settings" screen is shorter than expected | | Jira Legacy |
|---|
| server | project.expertflow.com JIRA |
|---|
| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
|---|
| key | EAP-10810 |
|---|
|
| |
|
| Some permissions related to "Application Settings"(i.e. "Create" and "Delete") are of no use at the moment and reserved for the future. | | Jira Legacy |
|---|
| server | project.expertflow.com JIRA |
|---|
| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
|---|
| key | EAP-10790 |
|---|
|
| | Do not assign these permissions (Application setting create and delete) to any user |
| When the non-active VM or synchronizer comes up after failover, the stats on the gadget become zero for a few seconds and get updated later | | Jira Legacy |
|---|
| server | project.expertflow.com JIRA |
|---|
| columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
|---|
| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
|---|
| key | EAP-10126 |
|---|
|
| | No workaround |
| If the user has saved the password with the Keep me logged in option, the login button starts appearing as disabled whenever the user comes again on the login page. | | Jira Legacy |
|---|
| server | project.expertflow.com JIRA |
|---|
| columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
|---|
| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
|---|
| key | EAP-9753 |
|---|
|
| | Just click on the password field and press enter to log in. |
| If all permissions are deleted from a role, then the user also automatically gets removed from the role having no permissions in it | | Jira Legacy |
|---|
| server | project.expertflow.com JIRA |
|---|
| columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
|---|
| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
|---|
| key | EAP-9634 |
|---|
|
| | Delete only the unnecessary permissions or add desired permissions in the role and reassign the role to the user |
| You cannot delete the default roles assigned to a user. The default roles are, "Agent" and "Supervisor". | | Jira Legacy |
|---|
| server | project.expertflow.com JIRA |
|---|
| columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
|---|
| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
|---|
| key | EAP-10092 |
|---|
|
| | Create a new Role and add Users to it |
| The "Updated On" date field on the Dashboard List page cannot be translated. | | Jira Legacy |
|---|
| server | project.expertflow.com JIRA |
|---|
| columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
|---|
| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
|---|
| key | EAP-9993 |
|---|
|
| | The date is visible in the English format |
When the network connectivity breaks down between the Synchronizer and UCCX, all of the stats being displayed on the Wallboard will become zero after 1 minute. The stats are updated again when the connectivity is restored | | Jira Legacy |
|---|
| server | project.expertflow.com JIRA |
|---|
| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
|---|
| key | CMD-77 |
|---|
|
| | No workaround |
| Plus sign is not visible to browse the user's profile picture | | Jira Legacy |
|---|
| server | project.expertflow.com JIRA |
|---|
| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
|---|
| key | CMD-79 |
|---|
|
| | Use Google Chrome browser |
| The state duration time in an Agent Service is sometimes 5 to 6 sec ahead | | Jira Legacy |
|---|
| server | project.expertflow.com JIRA |
|---|
| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
|---|
| key | CMD-58 |
|---|
|
| | The issue exists only with CCX version 12.5. |
| The SSO configurations are enabled, but for UMM you cannot login with Contact Center Agents | | Jira Legacy |
|---|
| server | project.expertflow.com JIRA |
|---|
| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
|---|
| key | EAP-11603 |
|---|
|
| | Plan for the next release |
