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Run Service Manager from the desktop (if it is not running). You can locate Service Manager from system tray
Run both Services, one after the other.
To validate if ActiveMQ is running, login to the web-console via http://broker-[x]-ip:[web-console-port] with the default credentials [admin/admin] or as per your configured credentials. Reference ActiveMQ Web Console Configuration
In the Queue section, you should find a Queue name Connector1 created.
You can also verify ActiveMQ and GenericConnector from their log files by clicking on the Logs button in both Sections.
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Parameter | Default Value | Description |
NUMBER_OF_LICENSES | 1000 | Number of concurrent agents, DO NOT TOUCH |
CUSTOMER_NAME | Haseeb | Customer Name, DO NOT TOUCH |
KEY | ASDFGHJKLZXCVBNM234RFGHUIOKJMNBFEWSDFGHNJMNBV | License key. Must be obtained from EF Team |
Finesse_1 | https://Finesse-X-DN/finesse/api/ | Primary Finesse URL for Site A |
Finesse_2 | https://Finesse-X-DN/finesse/api/ | Primary Finesse URL for Site B |
ACCESS_TOKEN_URL | https://192.168.1.104:1126/getaccesstoken | SSO get access token URL |
FINESSE_REQUEST_TIMEOUT | 3000 | Finesse requested a timeout (in mili-seconds) |
FINESSE_HEARTBEAT_SLEEP | 5 | Delay in ping to finesse servers (seconds) |
ByPass_SSL | ture | Bypass SSL Certificate if finesse url is https and self signed certificate is used, in case of false Import SSL certificate to JVM if needed |
ACTIVEMQ1 | localhost:61616 | ActiveMQ Primary URL |
ACTIVEMQ1 | localhost:61616 | ActiveMQ Secondary URL |
ACTIVEMQ_TIMEOUT | 30000 | ActiveMQ connection timeout (in milliseconds) |
GRC_CONSUMER_PRIORITY | 127 | Connector1 Queue consumer priority (Used for primary, secondary deployment of GC)(0-127) |
PRIORITY_BACKUP | true | To connect with its primary GC |
RANDOMIZE | false | for failover url |
PREFETCH_SIZE | 20000 | Prefect Size of the messages |
AGENT_STATES_PUBLISHER_DURATION | 5000 | Time after which, states of all agents would be published on topic (In Milliseconds) |
GC_HEARTBEAT_TIMEOUT | 10000 | GC heartbeat timeout |
AGENT_INACTIVITY_DURATION | 30 | Agent inactivity time (in seconds) |
GC_HEARTBEAT_SLEEP | 10000 | gc heartbeat thread sleep time |
AGENT_INACTIVITY_TIME_SWITCH | false | Agent inactivity switch |
DEFAULT_NOT_READY_REASON | 19 | default reason code for not ready (Must be defined in finesse) |
DEFAULT_LOGOUT_REASON | 70 | Default reason code for force logout |
AGENT_XMPP_SUBS_TIME | 10000 | Agent XMPP Subscription Time |
USE_ENCRYPTED_PASSWORDS | false | Use encrypted password |
CHANGE_STATE_ON_WRAPUP | true | Automatically change the state when wrap-up occurs |
LOGLEVEL | TRACE | Log Level |
GC_HEARTBEAT_TIMEOUT | 10000 | GC heartbeat timeout |
USE_ENCRYPTED_PASSWORDS | true | Use password encryption (3Des). (Must be same as in client.) |
CHANGE_STATE_ON_WRAPUP | true | Caller’s state change automatically on wrap-up |
MESSAGE_FORMAT | JSON | Message Format for communication. Expected formats DEFAULT, JSON, XML |
AGENT_LOGS_PATH | C:\\EFLogs\\Agents\\ | Agent Logs Storage path |
AGENT_LOGS_LEVEL | TRACE | Agent Logs Level |
AGENT_LOGS_MAX_FILES | 10 | Max No of Files per agent for logs |
AGENT_LOGS_FILE_SIZE | 10MB | Max file size for agent logs |
XMPP_PING_INTERVAL | 3 | Interval in seconds between XMPP server pings |
ADMIN_ID | Administrator | The username of the administrator account the would be used for phonebook and contact APIs |
ADMIN_PASSWORD | Expertflow464 | The password of the administrator account would be used for phonebook and contact APIs |
Supervisor_initiated_NotReadyReasonCode | 19 | Reason code for supervisor state change to Not_Ready |
Supervisor_initiated_LogOutReasonCode | 20 | Reason code for supervisor state change to Log_Out |
UCCX_SERVER_IP | 192.168.1.29 | For queue stats in case of UCCX |
UCCX_SERVER_USERNAME | Administrator | UCCX DB server UserName |
UCCX_SERVER_PASSWORD | Expertflow464 | UCCX DB server password |
UCCX_DB_USERNAME | uccxhruser | UCCX DB userName |
UCCX_DB_PASSWORD | 12345 | UCCX DB password |
UCCX_DB_RETRY_ATTEMPTS | 2 | UCCX DB retry attemps |
UCCX_DB_TIMEOUT_CONNECTION | 1800 | UCCX DB connection timeout |
COMMUNICATION_FORMAT | REST | JMS | Communication format |
REDIS_URL | redis-master.ef-cti.svc | Redis URL |
REDIS_PORT | 6379 | Redis port |
REDIS_PASSWORD | Expertflow123 | Redis password |
SQL_SERVER | 192.168.1.89 | SQL server IP (For Skill groups and supervisor list) |
DATABASE | uc12_awdb | SQL server database |
DATABASE_TABLE | Skill_Group | SQL server database table |
DATABASE_USER_NAME | sa | SQL server database userName |
DATABASE_USER_PASSWORD | Expertflow464 | SQL server database user password |
KEY_STORE_TYPE | PKCS12 | |
KEY_STORE | D:\\EF_Project\\GC4.4\\Generic Connector\\certs\\store\\clientkeystore.p12 | |
TRUST_STORE | D:\\EF_Project\\GC4.4\\Generic Connector\\certs\\store\\client.truststore | |
KEY_STORE_PASSWORD | changeit | |
TRUST_STORE_PASSWORD | changeit | |
PRIVATE_KEY_STRING | key_value | |
ISSUER | ef-chat | |
EXPIRY | 300 | |
PEP_BASE_PATH | http://192.168.50.31:8113 | |
AOP_CALLBACK | /ef-voice/fnb-cme/submit-gc-event/v1 | |
AXL_URL | https://192.168.1.26:8443/axl/ | |
AXL_USER | administrator | |
AXL_PASSWORD | Expertflow464 |
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