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Purpose

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Solution Prerequisites

Installation

• Place all files provided with therelease in any folder (preferably /root) on all the machines where the application is being deployed.

• Go to the folder where you copied all the tar files and load them in running following command (the command starts after $ sign):

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HA Configurations

Edit the keep .env file to configure the HA attributes. The following table describes the details.

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You must allow all the ports corresponding to services in the compose file for HTTP and HTTPS for both external and internal network zones. By default, we’d have 8080-8084 (HTTP), 8443-8444 (HTTPS) ports and port 27017 (if MongoDB is installedif ).

On CentOS 7, you can execute the following commands to enable the default ports in public zone:

$ firewall-cmd --zone=public -- add-port=8080-8084/tcp -- permanent

$ firewall-cmd --zone=public -- add-port=8443-8444/tcp -- permanent

$ firewall-cmd --zone=public -- add-port=27017/tcp -- permanent

$ firewall-cmd -- reload

Consult network admin for SLES.

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To configure SSL/TLS in your application, place your certificate and key files (names should be server.crtserver.crt and server.key) in a directory on root and mount a volume corresponding to that directory inside UMM container. A default self-signed certificate has been added in the build, but the production certificate files should be provided by the customer. been addedthe but . production certificate files should be provided by the customer

For example, if you place your SSL files in /root/SSL, you should update update umm part in the eabc -compose .yml file as below:you should ummeabc.ymlshould 

 umm:

   image: umm:12.1.11

   ...               #All the configurations would remain the same

   volumes:

     - /root/ssl:/usr/local/tomcat/webapps/umm/base/https

Do NOT make the above changes if you want to use the default self-signed certificate for the server.

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For Supervisor Tools

Download this folder, update the translations in it in the respective JSON files and place it in the root directory of the machine (all the machines if deploying in HA).  The following files refer to their corresponding languages as below:

• en.json: English

• fr.json: French

• gr.json: German

• it.json: Italian

The translation folder should have the following hierarchy:

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• translations

• Announcement

• i18n

• en.json

• fr.json

• gr.json

• 
  

• it.json

• Base

• i18n

• en.json

• fr.json

• gr.json

• 
  

• it.json

After updating and placing translations folder, mount the following volume in umm service in the eabc -compose .yml file:

volumes:

• /root/translations:/usr/local/tomcat/webapps/umm/base/translations

For CIM (if installed)

Download this folder, update the translations in it in the respective JSON files and place it in the root directory of the machine (all the machines if deploying in HA).  The following files refer to their corresponding languages as below:

• en.json: English

• fr.json: French

• gr.json: German

• it.json: Italian

The translation folder should have the following hierarchy:

• translations-cim

• i18n

• en.json

• fr.json

• gr.json

• 
  

• it.json

After updating and placing translations-cim folder, mount the following volume in umm service in the eabc-compose.yml file:

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If everything goes well, you should be able to access the application on http://Virtual-IP:8080/umm OR https://Virtual-IP:8443/ummafter the application boot time (takes around 3 minutes on a 2 core machine).

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1. Download the latest gadget’s specifications files from here and extract files on the desired directory.

2. Open the EFGadget.js file and update the URL with your virtual-IP and port of umm service as per your deployment on line 64 as below:

   
   

3. Run FileZilla or any other FTP client and log in to finesse using following credentials

   1. Host: IP of the finesse where gadget is deployed

   2. Username: 3rdpartygadget  

   3. Password: ask the Finesse administrator for the password

   4. port: 22

4. Create a folder e.g. EFGadget into the files directory on finesse server and upload the specifications files on finesse server.

5. Repeat the same steps for deploying the gadget on the secondary Finesse server.

6. Open cfadmin for your finesse using https://finesse.ip:8445/cfadmin, login and follow the steps below to add the supervisor tools gadget in your team:

   1. Click on Team Resources tab on top

   2. Click on the team for which you want to add the gadget

   3. Scroll down the “Desktop Layout XML” part at the bottom of the screen and locate <role>supervisor</role> and add the following line after the <tabs>tag.

      <tab>

                  <id>ST</id>

                  <label>Supervisor Tools</label>

                  <columns>

                      <column>

                          <gadgets>

                              <gadget>/3rdpartygadget/files/<folder>/EFGadget.xml</gadget>

                          </gadgets>

                      </column>

                  </columns>

              </tab>
   

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