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Excerpt

A GC client can call this API to connect with Generic Connector.  

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Attribute

Value

Description

Sample Output

type

State



Agent State
Code Block
languagejs
{
  "type": "State",
  "agentId": "jehanzeb6",
  "state": "NOT_READY",
  "reasonCode": "8",
  "stateChangeTimeString": "",
  "pendingState": "",
  "stateChangeTime": "2019-09-17 12:46:21"
}


agentId


Agent ID

State

Agent state

From one of the following agent states: 

UNKNOWN,
READY,
NOT_READY,
LOGOUT,
TALKING,
RESERVED,
RESERVED_OUTBOUND,
RESERVED_OUTBOUND_PREVIEW,
WORK,
WORK_READY,
HOLD

reasonCode


Not Ready reason codes as defined in Finesse

stateChangeTimeString


not used

pendingState


Only available with UCCE and as passed by Cisco Finesse

stateChangeTime

2019-09-17 12:46:21

Date & Time of state change

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