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Table of Contents

Solution Prerequisites

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  1. Run Service Manager from the desktop (if it is not running). You can locate Service Manager from system tray


  2. Run both Services, one after the other.


  3. To validate if ActiveMQ is running, login to the web-console via http://broker-[x]-ip:[web-console-port] with the default credentials [admin/admin] or as per your configured credentials. Reference ActiveMQ Web Console Configuration

  4. In the Queue section, you should find a Queue name Connector1 created.

  5. You can also verify ActiveMQ and GenericConnector from their log files by clicking on the Logs button in both Sections.

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  1. Create a new Object in Active Directory with a class of type ‘GroupOfUniqueNames’  in any group and give it any name. This name should match with the roles attribute of SecurityConstraint in the <EF Connector Home>\conf\jetty.xml, which is explained here. For illustration purposes, we have created an empty group with type ‘Container’ called AdminTestGroup. In this container we have created an object of type ‘GroupOfUniqueNames’ called AdminRoles.




  2.  In the next step, add the user you want to give access to as a unique member of AdminRoles. Here we have added the distinguished name of the user called djtest.


    You can find a user’s distinguished name from User’s Properties > Attribute Editor >   distinguishedName.

  3. After adding the members to the group you should be able to see them in the group

Jetty/ActiveMQ Configuration

  1. In <EF Connector Home>\conf\jetty.xml, 

    Modify the securityConstraint bean in the jetty.xml file and change the value of the roles to the name that you provided to the group you created above with the type ‘GroupOfUniqueNames’ in our case this is AdminRoles.

    Modify the securityHandler bean in jetty.xml and change the ref of property name ‘loginService’ to ‘ldapLoginService’ as shown below 



    Also uncomment the following property ‘identityService’ in securityHandler bean

    You will find the ldap.config file on this path  <EF Connector Home>\conf\ldap.config. 

    You will have to update this file according to your Active Directory settings. 

    Note: Please do not change this string “amqLdapLoginModule“

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Parameter

Default Value

Description

NUMBER_OF_LICENSES

1000

Number of concurrent agents, DO NOT TOUCH

CUSTOMER_NAME

Haseeb

Customer Name, DO NOT TOUCH

KEY

ASDFGHJKLZXCVBNM234RFGHUIOKJMNBFEWSDFGHNJMNBV

License key. Must be obtained from EF Team

Finesse_1

https://Finesse-X-DN/finesse/api/

Primary Finesse URL for Site A 

Finesse_2

https://Finesse-X-DN/finesse/api/

Primary Finesse URL for Site B 

ACCESS_TOKEN_URL

https://192.168.1.104:1126/getaccesstoken

SSO get access token URL

FINESSE_REQUEST_TIMEOUT

3000

Finesse requested a timeout (in mili-seconds)

FINESSE_HEARTBEAT_SLEEP

5

Delay in ping to finesse servers (seconds) 

ByPass_SSL

ture

Bypass SSL Certificate if finesse url is https and self signed certificate is used, in case of false Import SSL certificate to JVM if needed

ACTIVEMQ1

localhost:61616

ActiveMQ Primary URL

ACTIVEMQ1

localhost:61616

ActiveMQ Secondary URL

ACTIVEMQ_TIMEOUT

30000

ActiveMQ connection timeout (in milliseconds)

GRC_CONSUMER_PRIORITY

127

Connector1 Queue consumer priority (Used for primary, secondary deployment of GC)(0-127)

PRIORITY_BACKUP

true

To connect with its primary GC

RANDOMIZE

false

for failover url

PREFETCH_SIZE

20000

Prefect Size of the messages

AGENT_STATES_PUBLISHER_DURATION

5000

Time after which, states of all agents would be published on topic (In Milliseconds)

GC_HEARTBEAT_TIMEOUT

10000

GC heartbeat timeout

AGENT_INACTIVITY_DURATION

30

Agent inactivity time (in seconds)

GC_HEARTBEAT_SLEEP

10000

gc heartbeat thread sleep time

AGENT_INACTIVITY_TIME_SWITCH

false

Agent inactivity switch

DEFAULT_NOT_READY_REASON

19

default reason code for not ready (Must be defined in finesse)

DEFAULT_LOGOUT_REASON

70

Default reason code for force logout

AGENT_XMPP_SUBS_TIME

10000

Agent XMPP Subscription Time

USE_ENCRYPTED_PASSWORDS

false

Use encrypted password

CHANGE_STATE_ON_WRAPUP

true

Automatically change the state when wrap-up occurs

LOGLEVEL

TRACE

Log Level 

GC_HEARTBEAT_TIMEOUT

10000 

GC heartbeat timeout

USE_ENCRYPTED_PASSWORDS

true

Use password encryption (3Des). (Must be same as in client.)

CHANGE_STATE_ON_WRAPUP

true

Caller’s state change automatically on wrap-up

MESSAGE_FORMAT

JSON

Message Format for communication. Expected formats DEFAULT, JSON, XML

AGENT_LOGS_PATH

C:\\EFLogs\\Agents\\

Agent Logs Storage path

AGENT_LOGS_LEVEL

TRACE

Agent Logs Level

AGENT_LOGS_MAX_FILES

10

Max No of Files per agent for logs

AGENT_LOGS_FILE_SIZE

10MB

Max file size for agent logs

XMPP_PING_INTERVAL

3

Interval in seconds between XMPP server pings

ADMIN_ID

Administrator

The username of the administrator account the would be used for phonebook and contact APIs

ADMIN_PASSWORD

Expertflow464

The password of the administrator account would be used for phonebook and contact APIs

Supervisor_initiated_NotReadyReasonCode

19

Reason code for supervisor state change to Not_Ready

Supervisor_initiated_LogOutReasonCode

20

Reason code for supervisor state change to Log_Out

UCCX_SERVER_IP

192.168.1.29

For queue stats in case of UCCX

UCCX_SERVER_USERNAME

Administrator

UCCX DB server UserName

UCCX_SERVER_PASSWORD

Expertflow464

UCCX DB server password

UCCX_DB_USERNAME

uccxhruser

UCCX DB userName

UCCX_DB_PASSWORD

12345

UCCX DB password

UCCX_DB_RETRY_ATTEMPTS

2

UCCX DB retry attemps

UCCX_DB_TIMEOUT_CONNECTION

1800

UCCX DB connection timeout

COMMUNICATION_FORMAT

REST | JMS

Communication format

REDIS_URL

redis-master.ef-cti.svc

Redis URL

REDIS_PORT

6379

Redis port

REDIS_PASSWORD

Expertflow123

Redis password

SQL_SERVER

192.168.1.89

SQL server IP (For Skill groups and supervisor list)

DATABASE

uc12_awdb

SQL server database

DATABASE_TABLE

Skill_Group

SQL server database table

DATABASE_USER_NAME

sa

SQL server database userName

DATABASE_USER_PASSWORD

Expertflow464

SQL server database user password

KEY_STORE_TYPE

PKCS12


KEY_STORE

D:\\EF_Project\\GC4.4\\Generic Connector\\certs\\store\\clientkeystore.p12


TRUST_STORE

D:\\EF_Project\\GC4.4\\Generic Connector\\certs\\store\\client.truststore


KEY_STORE_PASSWORD

changeit


TRUST_STORE_PASSWORD

changeit


PRIVATE_KEY_STRING

key_value


ISSUER

ef-chat


EXPIRY

300


PEP_BASE_PATH

http://192.168.50.31:8113


AOP_CALLBACK

/ef-voice/fnb-cme/submit-gc-event/v1


AXL_URL

https://192.168.1.26:8443/axl/


AXL_USER

administrator


AXL_PASSWORD

Expertflow464


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