Versions Compared

Old Version 4

changes.mady.by.user Former user

Saved on

compared with

New Version Current

changes.mady.by.user Former user

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Insert excerptIntroductionIntroduction

Live Search
spaceKeySCC
sizelarge
additionalpage excerpt
placeholderSearch this space
 

Change the space key for the search bar above! 

Solution Security

Filter by label (Content by label)
max10
showSpacefalse
sorttitle
cqllabel = "security" and space = currentSpace()

Compatibility

Filter by label (Content by label)
max10
showSpacefalse
sorttitle
cqllabel = "compatibility" and space = currentSpace()

Solution Reference

Filter by label (Content by label)
max10
showSpacefalse
sorttitle
cqllabel = "solution-reference" and space = currentSpace()

Components and Architecture

Filter by label (Content by label)
max10
showSpacefalse
sorttitle
cqllabel = "architecture" and space = currentSpace()

Deployment Models 

Filter by label (Content by label)
max10
showSpacefalse
sorttitle
cqllabel = "deployment-models" and space = currentSpace()

Datasheet

Filter by label (Content by label)
max10
showSpacefalse
sorttitle
cqllabel = "datasheet" and space = currentSpace()

Business Features

Filter by label (Content by label)
max10
showSpacefalse
sorttitle
cqllabel = "features" and space = currentSpace()

System Limitations

Filter by label (Content by label)
max10
showSpacefalse
sorttitle
cqllabel = "limitations" and space = currentSpace()

References

Filter by label (Content by label)
max10
showSpacefalse
sorttitle
cqllabel = "references" and space = currentSpace()

User Guides

Filter by label (Content by label)
max10
showSpacefalse
sorttitle
cqllabel = "user-guide" and space = currentSpace()

UATs

Filter by label (Content by label)
max10
showSpacefalse
sorttitle
cqllabel = "uats" and space = currentSpace()

Solution Prerequisites

Filter by label (Content by label)
max10
showSpacefalse
sorttitle
cqllabel = "prerequisites" and space = currentSpace()

Release Notes

Filter by label (Content by label)
max10
showSpacefalse
sorttitle
cqllabel = "release" and space = currentSpace()

Show if
user712020:bbc1e680-1a03-475b-8102-a8bdb9dc90a0

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

This section is only visible to internal users (when logged in). Link only those documents here which are not visible publicly.

Checklists

10falsetitlelabel in ("checklist","product-need") and space = currentSpace()
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .


Excerpt

ExpertFlow Campaign Manager (ECM) allows businesses to run automated outbound campaigns with multiple channels, including voice and SMS to keep in contact with the customer base, for purposes such as to send periodic billing reminders/ appointment reminders, announce product/services promotions, making callbacks to follow up.

The web-based administration offers contact center managers to schedule campaigns for particular hours of a day, days of the week, pause an active campaign or resume a stopped campaign with a toggle button and define the call rescheduling strategies based on business policies and call outcomes  (for instance, send an SMS on phone 02 if phone 01 is ‘busy’).

The solution works on top of Cisco contact center and leverages on the dialing capabilities of Cisco Outbound for dialing calls. It then syncs call results from the Outbound system with ECM for it to apply rescheduling call strategies based on call results.



Info
iconfalse

We are constantly updating our documentation. If the document you require is not available / incomplete, please let us know here and will revert via email.



Solution Reference

For a complete technical specification of the solution including solution setup prerequisites, solution architecture, deployment models, see Solution Reference. 

API Guide

For a complete API reference, click here.