This document describes the process of whisper coaching gadget deployment.
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Item | Recommended versions | Notes |
|---|---|---|
Firefox | Recent versions | Tested |
Chrome | Recent versions | Tested |
Internet Explorer | Recent versions | Not tested |
Phones Compatibility
The Expertflow Supervisor Whisper Gadget uses the BiB (Built-in Bridge) feature of Cisco phones. Any Cisco Hard phone that supports BiB should work. See here a list of those that do. Formal testing and QA is executed however only with phones listed in the tables below.
| Item | Tested Versions |
| Hard Phone(s) | CP-7965G |
| Cisco Jabber Supported Version | jabber Version 12.6.2.38119 Build 288119 |
| Info | ||
|---|---|---|
| ||
Officially Cisco supports the Whisper feature only with Hardphone, IP Phone bug is mention here, However, we found during testing that this feature works with a certain version of Jabber. But there are limitations and technical constraints due to limited support at Cisco end |
Configure Tomcat Service for SSL (Skip if you want to run on HTTP)
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3. Navigate to Apache-tomcat-home\webapps\WhisperCoaching\WEB-INF\classes directory and update the following entries in config.properties file according to UCCE/UCCX deployment.
4. Add license key (If you don't have contact Expertflow )
| Variable | Value | Description |
|---|---|---|
| CUCM_IP_ADDRESS | 192.168.1.26 | agent and supervisors cucm ip address |
| RMCM_USER | RMCM_29 | RMCM user used to connect jtapi with cucm |
| RMCM_PASSWORD | ----------- | RMCM password |
| MASK_PASSWORD | TRUE | If true not printing the password in gadget logs |
| STARTMONITOR | TRUE | If false used update monitor else used start monitor |
| BUILD_VERSION | 2.1 | print build version in logs |
| JTAPI_TIMROUT | 5 | max time for a request to wait for terminal connection and coaching to start, after that the request will be sent back with a failed response |
| PLAYTONEDIRECTION | 3 | use to determine to play tone on start of whisper coaching on not etc. |
| LICENCE_KEY | ------------- | Expertflow gadget license key |
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