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Pre-Requisite

1. Voice Recording Solution should be deployed on a Server.

2. An SFTP server is required which is same as where VRS is deployed.

3. This SFTP server must be configured for the root user.

Deployment of Screen Recording Service

For screen recording service follow the following sections:

A) SFTP server configuration

1. Configure SFTP on VRS server on root user

2. Need to deploy screen-recording gadget.

3. .

4. Note the SFTP root password.

5. Note the SFTP IP Address.

B) Finesse Server

1. Deploy the SRC Gadget on the finesses server using this guide:

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1. Gadget file to deployed is

   View file
   name FinessesGadget.zip

   .

2. Login to the UCCX Administration. Cisco U

3. From menu bar open Subsystems → Rmcm → Teams

4. Open your team and add the Agents (on which recording enabled) in the Assigned Resources Section.

C) Agent Computer

1. Download the Screen Recording executable file from here.

   View file
   name Controller.exe

2. Download

   View file
   name config.ps1

   file.

3. Make a Folder named as 'Service' in C:\ and place both files in it.

4. Open the command prompt and add following environment variables from Table1Table given in step 5.

5. To add variables use 'setx “<Environment Variable>” <Value>' from the following Table 1..

6. Once done, close the command prompt and reopen. Verify that environment variables are saved by running the following command:

   1. echo %<Environment Variable>%

7. Open

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6. PowerShell as Administrator and run the following commands on any path:

   1. Set-ExecutionPolicy RemoteSigned -Scope CurrentUser

   2. Set-ExecutionPolicy Unrestricted -Scope CurrentUser

7. A message will appear. Write yes and press enter.

8. In

...

6. PowerShell navigate to C:\Service\ and then run .\config.ps1

7. Go to the C Drive where the Service folder is located, and manually run Controller.exe by double-clicking it.

8. Open the Browser and access this URL http://localhost:8000 . A page would open indicating that service is running fine.

9. Now, make a test call. Upon transferring the file to the SFTP server, a folder named screen_recording will automatically be created in the root directory

10. Access the server via SSH and log in to the SFTP server.

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Make a Test Call.

6. Go to the /screen_recording

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6. Directory on the SFTP server and

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6. Verify if your recording is being saved.

7. Download and Play the video manually.

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6. 1. https://<SFTP_IP>/vrs/recording/screen/<filename.extension>

7. Login to the VRS Application and Verify that screen recording is being saved. (front end yet to be made)

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Table 1

Finesse Server

• Deploy the gadget in the finesses server using this guide

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Gadget file to deployed is

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Open you UCCX server and login

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From menu bar open Subsystems → Rmcm → Teams

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