...
Issue Summary | JIRA Issue | Priority | Workaround |
|---|
Synchronizer stuck for more than two minutes, and then start automaticallyFor a call that gets abandoned from the customer after being dequeued, the historical stats are not updated properly for the queues from which the call was passed | In the case of CCX, the calls dequeued from Queue1 after being received on Queue1 and, re-routed, abandoned on Queue2, the historical calls data of the Calls Abandoned attribute are updated only for Queue1 and not for Queue2. | Jira Legacy |
|---|
| server | project.expertflow.com JIRA |
|---|
|
|
columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution | | serverId | 131d473b-dd43-389a-9dac-6f501204581b |
|---|
| key |
|---|
|
|
EAP11427major | It starts working automatically. | State name which is in small ratio as compared to other states not appear on the gadget | Planned for a future release |
| For a call that is received on Queue1 and dequeued, answered on Queue2, the historical stats for Calls Received on Queue1 are not updated | - In the case of CCX, the calls which are dequeued from Queue1 after being received on Queue1 and, re-routed, answered on Queue2 are updated only for Queue2 and not for Queue1 for the historical calls data of the Calls Received attribute.
- In the case of CCX, the calls which are dequeued from Queue1 after being received on Queue1 and, re-routed, abandoned on Queue2, the historical calls data of the Calls Received attribute are updated only for Queue1 and not for Queue2.
| Jira Legacy |
|---|
| server | project.expertflow.com JIRA |
|---|
|
|
columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution | | serverId | 131d473b-dd43-389a-9dac-6f501204581b |
|---|
| key | EAP- |
|---|
|
|
11426minor | Sometimes in template five, agent state names not appear properly for PIE & Doughnut gadgets. | Planned for a future release |
| If an agent's First Name is not set in CUCM, the data table gadget will not populate any data when the "First Name" column is selected for display | | Jira Legacy |
|---|
| server | project.expertflow.com JIRA |
|---|
|
|
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution | | serverId | 131d473b-dd43-389a-9dac-6f501204581b |
|---|
| key |
|---|
|
|
EAP11424minor | Speedometer needles move to the left from zero for values less than 10 | Restart the Agent service |
| When deployed in HA, sometimes the Synchronizer component gets stuck for 2-5 minutes, due to unknown reasons. It then resumes functioning normally. | | Jira Legacy |
|---|
| server | project.expertflow.com JIRA |
|---|
| columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
|---|
| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
|---|
| key | EAP- |
|---|
|
|
11423Contact Center SLA never be in a single digit. | If SSO-enabled CCE agent logs in to the EF application, upon accessing Finesse, it asks for the username, password of the agent for the first time at least. | It starts working automatically |
| Font sizes look smaller when there're a minimum number of cards being displayed in the gadget | | Jira Legacy |
|---|
| server | project.expertflow.com JIRA |
|---|
| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
|---|
| key | EAP- |
|---|
|
|
10740Provide the agent name for the first time on Finesse. It doesn't ask later unless the user closes the browser. | The screen time of the success message for the "Application Settings" is very short| It is adjusted according to the maximum number of cards that may appear in each square box |
| If there is a lesser amount of data for one category of the current state attribute (response distribution ratio between "Ready", "Not Ready", "Talking"), the label of that current state value does not appear on the gadget. | | Jira Legacy |
|---|
| server | project.expertflow.com JIRA |
|---|
| columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
|---|
| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
|---|
| key | EAP- |
|---|
|
|
10810Mark to be fixed in the next release | There is a setting without SSO either UCCX or UCCE. Then user unable to log in using contact center agents in UMM. This issue is observed rarely based upon the total sample group of all state values and the ratio among them. The legend keys showing which slice represents what is still available on the bottom of the gadget. |
| Sometimes in template five, the agent State names do not appear properly for PIE & Doughnut charts | | Jira Legacy |
|---|
| server | project.expertflow.com JIRA |
|---|
| columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
|---|
| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
|---|
| key | EAP- |
|---|
|
|
10811Login agent in wallboard then click on UMM button from the wallboard so the agent can log in to UMM | Some permissions related to "Application Settings"(i.e. "Create" and "Delete") are of no use at the moment and reserved for the future.
|
| The speedometer needle moves to the left from zero for SLA values less than 10. | | Jira Legacy |
|---|
| server | project.expertflow.com JIRA |
|---|
| columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
|---|
| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
|---|
| key | EAP- |
|---|
|
|
10790Do not assign these permissions (Application setting create and delete) to any user | The "Prompt Settings" for CCE are not optional for now. If not needed, you may provide any value. |
|
| The duration of the success message on the "Application Settings" screen is shorter than expected | | Jira Legacy |
|---|
| server | project.expertflow.com JIRA |
|---|
| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
|---|
| key | EAP- |
|---|
|
|
10730User can add any garbage value in a prompt setting of UMM | If there is a lesser amount of data for one category of the current state attribute (response distribution ratio between "Ready", "Not Ready", "Talking"), the label of that current state value does not appear on the gadget.
|
| Some permissions related to "Application Settings"(i.e. "Create" and "Delete") are of no use at the moment and reserved for the future. | | Jira Legacy |
|---|
| server | project.expertflow.com JIRA |
|---|
|
|
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution | | serverId | 131d473b-dd43-389a-9dac-6f501204581b |
|---|
| key | EAP- |
|---|
|
|
10434The legend keys showing which slice represents what value in the data set is still available on the bottom of the gadget.This issue is observed rarely based upon the total sample group of all state values and the ratio among them.
| Do not assign these permissions (Application setting create and delete) to any user |
| When the non-active VM or synchronizer comes up after failover, the stats on the gadget become zero for a few seconds and get updated later |
. | | Jira Legacy |
|---|
| server | project.expertflow.com JIRA |
|---|
| columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
|---|
| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
|---|
| key | EAP-10126 |
|---|
|
| | No workaround |
| If the user has saved the password |
with | with the Keep me logged in option, the login button starts appearing as disabled whenever the user comes again on the login page. | | Jira Legacy |
|---|
| server | project.expertflow.com JIRA |
|---|
| columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
|---|
| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
|---|
| key | EAP-9753 |
|---|
|
| | Just click on the password field and press enter to log in |
.If the label of an attribute is of a large size, the system automatically tries to readjust the name on the final view which might disturb the UI of the gadget | | Jira Legacy |
|---|
| server | project.expertflow.com JIRA |
|---|
| columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
|---|
| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
|---|
| key | EAP-9678 |
|---|
|
| | Always try to provide a small name of the attribute, i.e. less than 20 characters long| . |
| If all permissions are deleted from a role, then the user also automatically gets removed from the role having no permissions in it | | Jira Legacy |
|---|
| server | project.expertflow.com JIRA |
|---|
| columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
|---|
| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
|---|
| key | EAP-9634 |
|---|
|
| | Delete only the unnecessary permissions or add desired permissions in the role and reassign the role to the user |
Need to restart the UMM service after changing the license in UMM | | Jira Legacy |
|---|
| server | project.expertflow.com JIRA |
|---|
| columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
|---|
| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
|---|
| key | EAP-10075 |
|---|
|
| | UMM Services need to be restarted on any machine on which wallboard is deployed with this command docker service update --force wallboard_umm
remove role | roles assigned to a user. The default roles are, "Agent" and "Supervisor". | | Jira Legacy |
|---|
| server | project.expertflow.com JIRA |
|---|
| columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
|---|
| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
|---|
| key | EAP-10092 |
|---|
|
| | Create a new Role and add Users |
in | to it |
| The "Updated On" date field on the Dashboard List page cannot be translated. | | Jira Legacy |
|---|
| server | project.expertflow.com JIRA |
|---|
| columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
|---|
| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
|---|
| key | EAP-9993 |
|---|
|
| | The date is visible in the English format |
Network break between synchronizer When the network connectivity breaks down between the Synchronizer and UCCX, all of the stats being displayed on the Wallboard will become zero after |
1minthis behavior is not correct stats should be stuck at previous stats1 minute. The stats are updated again when the connectivity is restored | | Jira Legacy |
|---|
| server | project.expertflow.com JIRA |
|---|
| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
|---|
| key | CMD-77 |
|---|
|
| | No workaround |
| Plus sign is not visible to |
the browser the | browse the user's profile picture | | Jira Legacy |
|---|
| server | project.expertflow.com JIRA |
|---|
| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
|---|
| key | CMD-79 |
|---|
|
| |
use chrome browser for umm| Use Google Chrome browser |
| The state duration time in an Agent Service is sometimes |
2 3 | 6 sec ahead | | Jira Legacy |
|---|
| server | project.expertflow.com JIRA |
|---|
| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
|---|
| key | CMD-58 |
|---|
|
| |
Plan for the next release | | The First Name is selected and it is not set in the CUCM then data will not populate | | Jira Legacy |
|---|
| server | project.expertflow.com JIRA |
|---|
| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
|---|
| key | CMD-72 |
|---|
|
| | Restart the agent service |
The wallboard is not handling dequeued script historical stats | | Jira Legacy |
|---|
| server | project.expertflow.com JIRA |
|---|
| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
|---|
| key | CMD-96 |
|---|
|
| | Plan for the next release |
| Font sizes are not applied based on the minimum number of cards. | | Jira Legacy |
|---|
| server | project.expertflow.com JIRA |
|---|
| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
|---|
| key | EAP-11595 |
|---|
|
| | Plan for the next release |
The SSO configurations are enabled for the wallboard then you cannot log in with SSO(contact center user) in UMM| The issue exists only with CCX version 12.5. |
| The SSO configurations are enabled, but for UMM you cannot login with Contact Center Agents | | Jira Legacy |
|---|
| server | project.expertflow.com JIRA |
|---|
| serverId | 131d473b-dd43-389a-9dac-6f501204581b |
|---|
| key | EAP-11603 |
|---|
|
| | Plan for the next release |
...
