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Target release13.7
Target release date

 

Status

Status
colourGreen
titleReleased

Epic

Document owner

Hassan Sohail

Developers
 Abraham

Abraham Lugonzo

QA
  

 Hassan Sohail


Release Summary

Excerpt

This release is specifically tested for UCCE 11.6, with an improved synchronizer

...

Note
titleNote

Do not compare historical stats(Call Received, Call Answered, and Call Abandoned) with the CUIC Reports because the formula is different. You can take the information about fields from this document Integration Specifications with CCE.


Opened Issues

Issue Summary

JIRA Issue

Priority

Workaround

Agent Gadgets(data table): unable to select a team, for the first time I have to perform this action twice

Jira Legacy
serverproject.expertflow.com JIRA
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-11947

Status
titleminor

Select team click on save again select the team click on the save button
Average talk time, Max wait time aggregation type Sum and Avg must not be applicable 

Jira Legacy
serverproject.expertflow.com JIRA
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-11961

Status
titleminor

No workaround

Sometimes two intervals sync instead of one interval

Jira Legacy
serverproject.expertflow.com JIRA
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-11972

Status
titleminor

No workaround
When deployed in HA, sometimes the Synchronizer component gets stuck for 2-5 minutes, due to unknown reasons. It then resumes functioning normally.

Jira Legacy
serverproject.expertflow.com JIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-11427

Status
titleminor

It starts working automatically
Font sizes look smaller when there're a minimum number of cards being displayed in the gadget

Jira Legacy
serverproject.expertflow.com JIRA
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-11595

Status
titleminor

It is adjusted according to the maximum number of cards that may appear in each square box
If there is a lesser amount of data for one category of the current state attribute (response distribution ratio between "Ready", "Not Ready", "Talking"), the label of that current state value does not appear on the gadget.

Jira Legacy
serverproject.expertflow.com JIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-10434

Status
titleminor

This issue is observed rarely based upon the total sample group of all state values and the ratio among them.

The legend keys showing which slice represents what is still available on the bottom of the gadget.

Sometimes in template five, the agent State names do not appear properly for PIE & Doughnut charts

Jira Legacy
serverproject.expertflow.com JIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-11424

Status
titleminor


The speedometer needle moves to the left from zero for SLA values less than 10.

Jira Legacy
serverproject.expertflow.com JIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-11423

Status
titleminor


The duration of the success message on the "Application Settings" screen is shorter than expected

Jira Legacy
serverproject.expertflow.com JIRA
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-10810

Status
titleminor


Some permissions related to "Application Settings"(i.e. "Create" and "Delete") are of no use at the moment and are reserved for the future. 

Jira Legacy
serverproject.expertflow.com JIRA
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-10790

Status
titleminor

Do not assign these permissions (Application setting create and delete) to any user 
When the non-active VM or synchronizer comes up after failover, the stats on the gadget become zero for a few seconds and get updated later

Jira Legacy
serverproject.expertflow.com JIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-10126

Status
titleminor

No workaround
If the user has saved the password with the Keep me logged in option, the login button starts appearing as disabled whenever the user comes again on the login page.

Jira Legacy
serverproject.expertflow.com JIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-9753

Status
titleminor

Just click on the password field and press enter to log in.
If all permissions are deleted from a role, then the user also automatically gets removed from the role having no permissions in it 

Jira Legacy
serverproject.expertflow.com JIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-9634

Status
titleminor

Delete only the unnecessary permissions or add desired permissions in the role and reassign the role to the user
You cannot delete the default roles assigned to a user. The default roles are, "Agent" and "Supervisor". 

Jira Legacy
serverproject.expertflow.com JIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-10092

Status
titleminor

Create a new Role and add Users to it 
The "Updated On" date field on the Dashboard List page cannot be translated.

Jira Legacy
serverproject.expertflow.com JIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-9993

Status
titleminor

The date is visible in the English format

When the network connectivity breaks down between the Synchronizer and UCCX, all of the stats being displayed on the Wallboard will become zero after 1 minute. The stats are updated again when the connectivity is restored

Jira Legacy
serverproject.expertflow.com JIRA
serverId131d473b-dd43-389a-9dac-6f501204581b
keyCMD-77

Status
titleminor

No workaround
Plus sign is not visible to browse the user's profile picture

Jira Legacy
serverproject.expertflow.com JIRA
serverId131d473b-dd43-389a-9dac-6f501204581b
keyCMD-79

Status
titleminor

Use Google Chrome browser
The state duration time in an Agent Service  is sometimes 5 to 6 sec ahead

Jira Legacy
serverproject.expertflow.com JIRA
serverId131d473b-dd43-389a-9dac-6f501204581b
keyCMD-58

Status
titleminor

The issue exists only with CCX version 12.5.
The SSO configurations are enabled, but for UMM you cannot login with Contact Center Agents

Jira Legacy
serverproject.expertflow.com JIRA
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-11603

Status
titleminor

Plan for the next release

Load Test Results

A load test with 6 agents was executed with 2000-3000 calls per hour. The average call duration of a call was kept at 30 seconds. 

Multiple load tests with the above load were executed to test the performance of the system. The application successfully synchronizes and fetches the stats with CCE while CCE behaves normally.

Compatibility Guide

Include Page
(13.9) Compatibility Guide
(13.9) Compatibility Guide

System Limitations

Include Page
(13.7) System Limitations
(13.7) System Limitations