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  • CSQ: This lists all CSQs available in the CCX database. To show CSQ stats, we refer to the following tables of CCX for realtime real-time and historical data respectively; i) RtCSQsSummary ii) Skill_Group_Interval.

It is mandatory to select the attribute filter to show some data on the wallboard. So the statistical data is then compiled/ accumulated based on one or multiple CSQs (or all CSQs for no selection).

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Note
  • Any type of historical statistics is not available for Agent Data Service. This means that only real-time data is available for team agents. 
  • On the Queue Service, only the historical data of "Calls Received/ Answered /Abandoned" is available. These historical data attributes are different from the same attributes for the Reporting Interval who automatically get reset or updated when the new interval starts.