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Open the CUCM main page
In the User Management Tab click Application User
A new page would open for Application
Click the Add New Button
Enter the Username in the User ID field (note down the username for the future reference)
Enter a secure Password in the Password field. (note down the password for the future reference)
In the Available Device Choose section choose all the devices that are supposed to be recorded and move them to be used for calling.
Move the selected devices to the Controlled Devices block.
In the Permission Information block click Add to Access Control Group, find all Standard CTI options, and select them and click on Add Selected button.
Close the Tab and click Save
Re-open and check the Application User. Write User ID and click find. You can now see your Application User created.
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