This document describes the process of whisper coaching gadget deployment.
...
The whisper coaching gadget is the a combination of the 2 components.
Solution Components | Description |
|---|---|
API Service | This is a Java-based rest service that requires tomcat to run. |
Gadget Specifications files for Finesse | Finesse gadget specifications files which renders render frontend inside Cisco Finesse. |
...
These requirements suffice for a deployment with 300 agents or less.
Item | Recommended | NotesFor 300 Agents | For More Than 300 Agents | With Reporting |
|---|---|---|---|---|
CPU | 2 vCPU | Can be co-hosted | Memory | 4 GB |
Disk Space | 30 GB | Minimum disk space requirement is 5 GB. The recommendation is to account for transactional storage and logs. |
These requirements suffice for a deployment with more than 300 agents
Item | Recommended | Notes | |||
|---|---|---|---|---|---|
CPU | 4 vCPU | Can be co-hosted | |||
Memory | 8 GB | Disk Space | 160 GB | The minimum disk space requirement is 20 GB. The recommendation is to account for transactional storage and logs.4 vCPU | Add 4 vCPU to the Existing System for Reporting |
Memory | 4 GB | 8 GB | Add 4GB RAM to the existing System for Reporting | ||
Disk Space | 50 GB | 200 GB | Add 250 GB Hard-disk for Reporting |
The gadget can be co-hosted with other Expertflow or third-party products.
Software Requirements
Item | Recommended | Notes |
|---|---|---|
Operating System | Windows Server 2012 Standard Edition (x64) | supported on this operating system |
JDK | JRE 1.8 or higher | Tested with JRE 1.8 |
Tomcat | Tomcat 8.0,8.5 Not the Higher Version | Tested with Tomcat 8.5 |
Browser | Tested on latest Firefox | |
Domain Signed Certificate | Of Machine | |
| MS SQL SERVER | SQL Server Version 2016 | SQL SERVER would only be required if reporting is included |
Port Utilization Requirements
Whisper gadget rest API is deployed in tomcat. Any available port can be assigned to the service. The default HTTP port is 8080 and the HTTPS port is 8443. Local & network security policy should allow communication on the configured port.
...
Item | Recommended versions | Notes |
|---|---|---|
Firefox | Recent versions | Tested |
Chrome | Recent versions | Tested |
Internet Explorer | Recent versions | Not tested |
Phones Compatibility
The Expertflow Supervisor Whisper Gadget uses the BiB (Built in Bridge) feature of Cisco phones. Any Cisco phone that supports BiB should work. See here a list of those that do. Formal testing and QA is executed however only with phones listed in the tables below.
| Item | Tested Versions |
| Hard Phone(s) | CP-7965G |
| Cisco Jabber Supported Version | jabber Version 12.6.2.38119 Build 288119 |
| Info | ||
|---|---|---|
| ||
Officially Cisco supports the Whisper feature only with Hardphone, IP Phone bug is mention here, However, we found during testing that this feature works with a certain version of Jabber. But there are limitations and technical constraints due to limited support at Cisco end |
Configure Tomcat Service for SSL (Skip if you want to run on HTTP)
...