Expertflow Cloud Contact Center provides a user-friendly interface for the agents. By using this interface, Agent can do all the CTI operations, and agents are not required to log in on any SIP phone, he/she just need to login into the Agent Interface inside the MS CRM, and we will automatically register a browser-based SIP phone based on his dedicated extension. This interface follows the mechanisms of WebRTC ↔ SIP. The detail of each functionality is below
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The notification at the right bottom is configurable, customer can enable/ disable it via configuration, By default, it's enabled. |
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For Online CRM, In the contacts entity, we search on the 'Business Phone ' field, and in the Accounts entity, we search in the ' Phone ' field. These fields are not configurable |
Search by Multiple fields
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