| Target release | 1.0 | ||||||||||||
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Document status |
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| Document owner | Haseeb Tahir | ||||||||||||
| Developers | Former user (Deleted) | ||||||||||||
| QA | Haseeb Tahir |
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Jira Legacy server project.expertflow.com JIRA columnIds issuekey,summary,issuetype,status columns key,summary,type,status maximumIssues 50 jqlQuery project = GI AND issuetype in (Bug, "Story Bug") AND status in (Open, In-Progress, Deploy-Ready, QA-Ready, Re-opened, In-Review, In-QA) AND affectedVersion = Genesys_1.0 AND labels = cti_board AND assignee in (saqib.sana) serverId 131d473b-dd43-389a-9dac-6f501204581b
Release Test Highlights
- This release is tested with Microsoft Dynamics 365 cloud base CRM only.
Compatibility Matrix
Browser Compatibility | ||
Browser | Version | Compatibility |
Google Chrome | 115.0.5790.111 (64-bit) | Compatible |
| Firefox | 105.0.3 (32-bit) | Compatible |
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Microsoft Dynamics 365 CRM Compatibility | ||
MS CRM 365 | Tested Version | Compatibility |
ONLINE | 9.2.22103.00194 | Compatible |
Release Limitations
- Do not login to the same agent on different browsers or different machines.
- In the case of a Consult call, On Agent B, System will do the screen pop based on customer ANI.
- There's no refresh browser functionality for this release.
- VPN connection/WebEx/TeamViewer is required to connect to the customer’s environment.
- Admin access to Dynamics CRM is required to deploy CRM side configurations.
- Can't consult on a consult call (when a consult call is already in progress)
- Caller's information screen pop-up on MS CRM is only available in contact entity.
- HA (High Availability) is not supportive for this version.
- No wrap-up and call notes for manual OB calls.
- Phone call activity for multi-match case is unavailable for this release.
- The Hold call will gets resume from pickup call button during consult and conference call.
- Click to dial can be performed from customer's contact form by clicking on phone icon.
- Agent will unable to initiate & answer the call with insufficient balance in Genesys.