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Target release1.0
Target release date


Status

Status
titleIn Progress

Epic

Jira Legacy
serverproject.expertflow.com JIRA
columnIdsissuekey,summary,issuetype,created,updated,duedate,assignee,reporter,priority,status,resolution
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverId131d473b-dd43-389a-9dac-6f501204581b
keyGI-10

Document status

Status
colourGrey
titleIn Progress

Document ownerHaseeb Tahir
DevelopersFormer user (Deleted)  
QAHaseeb Tahir

...

Jira Legacy
serverproject.expertflow.com JIRA
columnIdsissuekey,summary,issuetype,status
columnskey,summary,type,status
maximumIssues50
jqlQueryproject = GI AND issuetype in (Bug, "Story Bug") AND status in (Open, In-Progress, Deploy-Ready, QA-Ready, Re-opened, In-Review, In-QA) AND affectedVersion = Genesys_1.0 AND labels = cti_board AND assignee in (saqib.sana)
serverId131d473b-dd43-389a-9dac-6f501204581b

Release Test Highlights

  • This release is tested with Microsoft Dynamics 365 cloud base CRM only.

Compatibility Matrix

Browser Compatibility

Browser

Version

Compatibility

Google Chrome 

115.0.5790.111 (64-bit)

Compatible

Firefox105.0.3 (32-bit)Compatible

...

Microsoft Dynamics 365 CRM Compatibility

MS CRM 365

Tested Version

Compatibility

ONLINE

9.2.22103.00194

Compatible

Release Limitations

  • Do not login to the same agent on different browsers or different machines.
  • In the case of a Consult call, On Agent B, System will do the screen pop based on customer ANI.
  • There's no refresh browser functionality for this release.
  • VPN connection/WebEx/TeamViewer is required to connect to the customer’s environment.
  • Admin access to Dynamics CRM is required to deploy CRM side configurations.
  • Can't consult on a consult call (when a consult call is already in progress)
  • Caller's information screen pop-up on MS CRM is only available in contact entity.
  • HA (High Availability) is not supportive for this version.
  • No wrap-up and call notes for manual OB calls.
  • Phone call activity for multi-match case is unavailable for this release.
  • The Hold call will gets resume from pickup call button during consult and conference call.
  • Click to dial can be performed from customer's contact form by clicking on phone icon.