There are two types of deployments in Genesys i-e
- Private Deployment
- Public Deployment
Private Deployment
The administrators can add the integration and upload the framework.js file to the company’s Genesys Cloud organization. A maximum of five different implementations of the integration in a single Genesys Cloud organization are allowed. We may want to use different implementations with various third-party products.
Following are the steps required to configure the private deployment.
Prerequisites for running the integration in Genesys
Following is the list of items required
- An Internet browser (the latest version of Chrome, Firefox, or Microsoft Edge).To use WebRTC phones with the client, turn off the pop-up blocker in your browser.
- Per-user licenses for Genesys Cloud (Communicate or higher).
...
- If we click in the last column the following options appear We can edit, Activate\Deactivate or delete the integration.
- If we click on the delete option, a pop-up box will appear requiring the confirmation of the deletion.
Adding the multiple Private Deployments.
The following steps need to be done to produce multiple private deployments.
- Configure a separate OAuth Client for multiple deployments. (for creating the OAuth client described above)
- Add a separate Private Genesys Cloud Embeddable Framework (for creating the Private Genesys Cloud Embeddable Framework described above)
Configure CIF on Dynamics CRM
Login to the CRM. Go to the published apps. Select the ‘ channel integrated framework’.
Note
...
: If CIF is not installed then follow this
...
guide to install it on your CRM.
Click on the new button to create a new active channel provider and fill in the details as given in the screenshot below.
- Name: EFCTI
- Label: Genesys CTI
- Channel Url : https://apps.mypurecloud.de/crm/embeddableFramework.html?enableFrameworkClientId=true
- Enabled outbound Communication: Yes
- Channel Order: 1
...
Go to the Unified app that you selected. It will look like the following screenshot.
Public Deployment
AppFoundry partners develop integrations and publish the integrations to the AppFoundry for public use. (We have already sent the publication to Genesys for approval. Waiting for their final feedback)
...