Prerequisites for running the integration in Genesys
Following is the list of items required
- An Internet browser (the latest version of Chrome, Firefox, or Microsoft Edge).To use WebRTC phones with the client, turn off the pop-up blocker in your browser.
- Per-user licenses for Genesys Cloud (Communicate or higher).
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2. Configure the integration.
- Click on the installed Private Genesys Cloud Framework
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- OAuth in Integrations and click on the created app name
- Download the framework.js file.
- Open the framework.js file in some editor. Edit and update the App name & Client ID (Configured above in the document) in the file
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- After editing and updating the framework.js file will look like the following
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- Click on the installed Private Genesys Cloud Framework
- Click the Configuration tab.
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