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2.  Configure the integration.

    • Click on the installed Private Genesys Cloud Framework

    • Click the Configuration tab. 

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    • framework.js File: Click Browse and upload a framework.js file.

Note: The framework.js File Due to caching, users must refresh their client to see the effect of the new file. Any changes to the integration may take several minutes to appear.

Click Save.

3.. Activate the integration.

    1. Under the integration that we just added, click the Status toggle to change it from Inactive to Active.

A Change Status dialog box appears.          

  1. Click Yes.

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4. Edit, Delete, Activate\Deactivate the integration

    • If we click in the last column the following options appear We can edit, Activate\Deactivate or delete the integration.

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