Integration between Genesys embeddable framework and Microsoft Dynamics 365 using the channel Integration Framework.
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The caller information is displayed on the MS CRM Web Page as soon as the call arrives. If multiple contacts match the connector shows all those contacts for you to choose from.
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For Online CRM, |
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We only search in the Contact Entity , we search for 'Business Phone' fields these. |
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fields are not configurable |
Search by Multiple fields
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