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Connector Configuration Parameters
Parameter | Default Value | Description |
| NUMBER_OF_LICENSES | 1000 | Number of concurrent agents, DO NOT TOUCH |
| CUSTOMER_NAME | Haseeb | Customer Name, DO NOT TOUCH |
KEY | ASDFGHJKLZXCVBNM234RFGHUIOKJMNBFEWSDFGHNJMNBV | License key. Must be obtained from EF Team |
Finesse_1 | Primary Finesse URL for Site A | |
Finesse_2 | Primary Finesse URL for Site B |
| ACCESS_ |
| TOKEN_ |
3000
| URL | https://192.168.1.104:1126/getaccesstoken | SSO get access token URL |
FINESSE_REQUEST_TIMEOUT | 3000 | Finesse requested a timeout (in mili-seconds) |
FINESSE_HEARTBEAT_SLEEP | 5 | Delay in ping to finesse servers (seconds) |
ByPass_SSL | ture | Bypass SSL Certificate if finesse url is https and self signed certificate is used, in case of false Import SSL certificate to JVM if needed |
ACTIVEMQ1 | localhost:61616 | ActiveMQ Primary URL |
ACTIVEMQ1 | localhost:61616 | ActiveMQ Secondary URL |
ACTIVEMQ_ |
TIMEOUT | 30000 | ActiveMQ connection timeout (in milliseconds) |
| GRC_ |
| CONSUMER_ |
| PRIORITY |
30
Agent inactivity time (in seconds)
DEFAULT_NOT_READY_REASON
1
default reason code for not ready (Must be defined in finesse)
DEFAULT_LOGOUT_REASON
Default reason code for force logout
LOGLEVEL
TRACE
| 127 | Connector1 Queue consumer priority (Used for primary, secondary deployment of GC)(0-127) | |
| PRIORITY_BACKUP | true | To connect with its primary GC |
| RANDOMIZE | false | for failover url |
| PREFETCH_SIZE | 20000 | Prefect Size of the messages |
| AGENT_STATES_PUBLISHER_DURATION | 5000 | Time after which, states of all agents would be published on topic (In Milliseconds) |
| GC_HEARTBEAT_TIMEOUT |
| 10000 | GC heartbeat timeout |
AGENT_ |
INACTIVITY_ |
CHANGE_STATE_ON_WRAPUP
true
Caller’s state change automatically on wrap-up
AGENT_LOGS_PATH
C:\\EFLogs\\Agents\\
Agent Logs Storage path
AGENT_LOGS_LEVEL
TRACE
Agent Logs Level
AGENT_LOGS_MAX_FILES
10
Max No of Files per agent for logs
AGENT_LOGS_FILE_SIZE
10MB
Max file size for agent logs
DURATION |
true
Use password encryption (3Des). (Must be same as in client.)
30 | Agent inactivity time (in seconds) | |
| GC_HEARTBEAT_SLEEP | 10000 | gc heartbeat thread sleep time |
| AGENT_INACTIVITY_TIME_SWITCH | false | Agent inactivity switch |
DEFAULT_NOT_READY_REASON | 19 | default reason code for not ready (Must be defined in finesse) |
DEFAULT_LOGOUT_REASON | 70 | Default reason code for force logout |
| AGENT_XMPP_SUBS_TIME | 10000 | Agent XMPP Subscription Time |
| USE_ENCRYPTED_PASSWORDS | false | Use encrypted password |
| CHANGE_STATE_ON_WRAPUP | true | Automatically change the state when wrap-up occurs |
LOGLEVEL | TRACE | Log Level |
GC_HEARTBEAT_TIMEOUT | 10000 | GC heartbeat timeout |
USE_ENCRYPTED_PASSWORDS | true | Use password encryption (3Des). (Must be same as in client.) |
CHANGE_STATE_ON_WRAPUP | true | Caller’s state change automatically on wrap-up |
| MESSAGE_FORMAT | JSON | Message Format for communication. Expected formats DEFAULT, JSON, XML |
AGENT_LOGS_PATH | C:\\EFLogs\\Agents\\ | Agent Logs Storage path |
AGENT_LOGS_LEVEL | TRACE | Agent Logs Level |
AGENT_LOGS_MAX_FILES | 10 | Max No of Files per agent for logs |
AGENT_LOGS_FILE_SIZE | 10MB | Max file size for agent logs |
| XMPP_PING_INTERVAL | 3 | Interval in seconds between XMPP server pings |
| ADMIN_ID | Administrator | The username of the administrator account the would be used for phonebook and contact APIs |
| ADMIN_PASSWORD | Expertflow464 | The password of the administrator account would be used for phonebook and contact APIs |
| Supervisor_initiated_NotReadyReasonCode | 19 | Reason code for supervisor state change to Not_Ready |
| Supervisor_initiated_LogOutReasonCode | 20 | Reason code for supervisor state change to Log_Out |
| UCCX_SERVER_IP | 192.168.1.29 | For queue stats in case of UCCX |
| UCCX_SERVER_USERNAME | Administrator | UCCX DB server UserName |
| UCCX_SERVER_PASSWORD | Expertflow464 | UCCX DB server password |
| UCCX_DB_USERNAME | uccxhruser | UCCX DB userName |
| UCCX_DB_PASSWORD | 12345 | UCCX DB password |
| UCCX_DB_RETRY_ATTEMPTS | 2 | UCCX DB retry attemps |
| UCCX_DB_TIMEOUT_CONNECTION | 1800 | UCCX DB connection timeout |
| COMMUNICATION_FORMAT | REST | JMS | Communication format |
| REDIS_URL | redis-master.ef-cti.svc | Redis URL |
| REDIS_PORT | 6379 | Redis port |
| REDIS_PASSWORD | Expertflow123 | Redis password |
| SQL_SERVER | 192.168.1.89 | SQL server IP (For Skill groups and supervisor list) |
| DATABASE | uc12_awdb | SQL server database |
| DATABASE_TABLE | Skill_Group | SQL server database table |
| DATABASE_USER_NAME | sa | SQL server database userName |
| DATABASE_USER_PASSWORD | Expertflow464 | SQL server database user password |
| KEY_STORE_TYPE | PKCS12 | |
| KEY_STORE | D:\\EF_Project\\GC4.4\\Generic Connector\\certs\\store\\clientkeystore.p12 | |
| TRUST_STORE | D:\\EF_Project\\GC4.4\\Generic Connector\\certs\\store\\client.truststore | |
| KEY_STORE_PASSWORD | changeit | |
| TRUST_STORE_PASSWORD | changeit | |
| PRIVATE_KEY_STRING | key_value | |
| ISSUER | ef-chat | |
| EXPIRY | 300 | |
| PEP_BASE_PATH | http://192.168.50.31:8113 | |
| AOP_CALLBACK | /ef-voice/fnb-cme/submit-gc-event/v1 | |
| AXL_URL | https://192.168.1. |
| 26: |
| 8443/axl/ | ||
| AXL_User | administrator | |
| AXL_Password | Expertflow464 |
Setup Default Reason Code(s)
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