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Solutions Pre-requisite

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  1. Create a folder on a Linux machine in any path of your inside root.
  2. Place the files inside the created folder as follows:
  3. Open env.txt file with text editor
  4. Image RemovedImage Added
  5. Make the desired changes and update the file

  6. now run deploy.sh file and you can see after completion your docker image is running

  7. For Active MQ deployment
  9. For Rest deployment
  11. After that run the following commands to edit the ActiveMQ configuration

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INACTIVITYDURATIONLog Level 10000 http

Parameter

Default Value

Description

NUMBER_OF_LICENSES1000
CUSTOMER_NAMEHaseeb

KEY

ASDFGHJKLZXCVBNM234RFGHUIOKJMNBFEWSDFGHNJMNBV

License key. Must be obtained from EF Team

Finesse_1

https://Finesse-X-DN/finesse/api/

Primary Finesse URL for Site A 

Finesse_2

https://Finesse-X-DN/finesse/api/

Primary Finesse URL for Site B 

ACCESS_TOKEN_URLhttps://192.168.1.104:1126/getaccesstoken

FINESSE_REQUEST_TIMEOUT

3000

Finesse requested a timeout (in mili-seconds)

FINESSE_HEARTBEAT_SLEEP

5

Delay in ping to finesse servers (seconds) 

ByPass_SSL

ture

Bypass SSL Certificate if finesse url is https and self signed certificate is used, in case of false Import SSL certificate to JVM if needed

ACTIVEMQ1

localhost:61616

ActiveMQ Primary URL

ACTIVEMQ1

localhost:61616

ActiveMQ Secondary URL

ACTIVEMQ_TIMEOUT

30000

ActiveMQ connection timeout (in milliseconds)AGENT

GRC_CONSUMER_PRIORITY

30

Agent inactivity time (in seconds)

DEFAULT_NOT_READY_REASON

1

default reason code for not ready (Must be defined in finesse)

DEFAULT_LOGOUT_REASON

Default reason code for force logout

LOGLEVEL

TRACE

127Connector1 Queue consumer priority (Used for primary, secondary deployment of GC)(0-127)
PRIORITY_BACKUPtrueTo connect with its primary GC
RANDOMIZEfalsefor failover url
PREFETCH_SIZE20000Prefect Size of the messages
AGENT_STATES_PUBLISHER_DURATION5000Time after which, states of all agents would be published on topic (In Milliseconds)
GC_HEARTBEAT_TIMEOUT10000GC heartbeat timeout

USEAGENT_ENCRYPTEDINACTIVITY_PASSWORDSDURATION

true

Use password encryption (3Des). (Must be same as in client.)

CHANGE_STATE_ON_WRAPUP

true

Caller’s state change automatically on wrap-up

AGENT_LOGS_PATH

/app/logs/agents/

Agent Logs Storage path

AGENT_LOGS_LEVEL

TRACE

Agent Logs Level

AGENT_LOGS_MAX_FILES

10

Max No of Files per agent for logs

AGENT_LOGS_FILE_SIZE

10MB

Max file size for agent logs

XMPP_PING_INTERVAL3Interval in seconds between XMPP server pings
ADMIN_IDAdministratorThe username of the administrator account the would be used for phonebook and contact APIs
ADMIN_PASSWORDExpertflow464The password of the administrator account would be used for phonebook and contact APIs
Supervisor_initiated_NotReadyReasonCode19Reason code for supervisor state change to Not_Ready
Supervisor_initiated_LogOutReasonCode20Reason code for supervisor state change to Log_Out
UCCX_SERVER_IP192.168.1.29UCCX_SERVER_USERNAMEAdministratorUCCX_SERVER_PASSWORDExpertflow464UCCX_DB_USERNAMEuccxhruserUCCX_DB_PASSWORD12345UCCX_DB_RETRY_ATTEMPTS2UCCX_DB_TIMEOUT_CONNECTION1800COMMUNICATION_FORMATREST | JMSFRONT_END_EVENT_SEND_REST_API

30

Agent inactivity time (in seconds)

GC_HEARTBEAT_SLEEP10000gc heartbeat thread sleep time
AGENT_INACTIVITY_TIME_SWITCHfalseAgent inactivity switch

DEFAULT_NOT_READY_REASON

19

default reason code for not ready (Must be defined in finesse)

DEFAULT_LOGOUT_REASON

70

Default reason code for force logout

AGENT_XMPP_SUBS_TIME10000Agent XMPP Subscription Time
USE_ENCRYPTED_PASSWORDSfalseUse encrypted password
CHANGE_STATE_ON_WRAPUPtrueAutomatically change the state when wrap-up occurs

LOGLEVEL

TRACE

Log Level 

GC_HEARTBEAT_TIMEOUT

10000 

GC heartbeat timeout

USE_ENCRYPTED_PASSWORDS

true

Use password encryption (3Des). (Must be same as in client.)

CHANGE_STATE_ON_WRAPUP

true

Caller’s state change automatically on wrap-up

MESSAGE_FORMATJSONMessage Format for communication. Expected formats DEFAULT, JSON, XML

AGENT_LOGS_PATH

/app/logs/agents/

Agent Logs Storage path

AGENT_LOGS_LEVEL

TRACE

Agent Logs Level

AGENT_LOGS_MAX_FILES

10

Max No of Files per agent for logs

AGENT_LOGS_FILE_SIZE

10MB

Max file size for agent logs

XMPP_PING_INTERVAL3Interval in seconds between XMPP server pings
ADMIN_IDAdministratorThe username of the administrator account the would be used for phonebook and contact APIs
ADMIN_PASSWORDExpertflow464The password of the administrator account would be used for phonebook and contact APIs
Supervisor_initiated_NotReadyReasonCode19Reason code for supervisor state change to Not_Ready
Supervisor_initiated_LogOutReasonCode20Reason code for supervisor state change to Log_Out
UCCX_SERVER_IP192.168.1.29For queue stats in case of UCCX
UCCX_SERVER_USERNAMEAdministrator
UCCX_SERVER_PASSWORDExpertflow464
UCCX_DB_USERNAMEuccxhruser
UCCX_DB_PASSWORD12345
UCCX_DB_RETRY_ATTEMPTS2
UCCX_DB_TIMEOUT_CONNECTION1800
COMMUNICATION_FORMATREST | JMS
REDIS_URLredis-master.ef-cti.svc
REDIS_PORT6379
REDIS_PASSWORDExpertflow123
SQL_SERVER192.168.1.89For Skill groups and supervisor list
DATABASEuc12_awdb
DATABASE_TABLESkill_Group
DATABASE_USER_NAMEsa
DATABASE_USER_PASSWORDExpertflow464
KEY_STORE_TYPEPKCS12
KEY_STORED:\\EF_Project\\GC4.4\\Generic Connector\\certs\\store\\clientkeystore.p12
TRUST_STORED:\\EF_Project\\GC4.4\\Generic Connector\\certs\\store\\client.truststore
KEY_STORE_PASSWORDchangeit
TRUST_STORE_PASSWORDchangeit
PRIVATE_KEY_STRINGkey_value
ISSUERef-chat
EXPIRY300
PEP_BASE_PATHhttp://192.168.50.31:8113
AOP_CALLBACK/ef-voice/fnb-cme/submit-gc-event/v1
AXL_URLhttps://192.168.1.3026:8113/eventBACK_END_COMMAND_SEND_REST_APIhttp://localhost:8112/gc/commandREDIS_URLredis-master.ef-cti.svcREDIS_PORT6379REDIS_PASSWORDExpertflow1238443/axl/
AXL_Useradministrator
AXL_PasswordExpertflow464
LD_LIBRARY_PATH/app



MX Monitoring

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