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See this article for more information about web console configurations. As shown here we can create our own keystore and certificates for SSL configuration of ActiveMQ console.
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Create a new Object in Active Directory with a class of type ‘GroupOfUniqueNames’ in any group and give it any name. This name should match with the roles attribute of SecurityConstraint in the <EF Connector Home>\conf\jetty.xml, which is explained here. For illustration purposes, we have created an empty group with type ‘Container’ called AdminTestGroup. In this container we have created an object of type ‘GroupOfUniqueNames’ called AdminRoles.
In the next step, add the user you want to give access to as a unique member of AdminRoles. Here we have added the distinguished name of the user called djtest.
You can find a user’s distinguished name from User’s Properties > Attribute Editor > distinguishedName.
After adding the members to the group you should be able to see them in the group
Jetty/ActiveMQ Configuration
In <EF Connector Home>\conf\jetty.xml,
Modify the securityConstraint bean in the jetty.xml file and change the value of the roles to the name that you provided to the group you created above with the type ‘GroupOfUniqueNames’ in our case this is AdminRoles.
Modify the securityHandler bean in jetty.xml and change the ref of property name ‘loginService’ to ‘ldapLoginService’ as shown below
Also uncomment the following property ‘identityService’ in securityHandler bean
You will find the ldap.config file on this path <EF Connector Home>\conf\ldap.config.
You will have to update this file according to your Active Directory settings.
Note: Please do not change this string “amqLdapLoginModule“
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Parameter | Default Value | Description |
NUMBER_OF_LICENSES | 1000 | Number of concurrent agents, DO NOT TOUCH |
CUSTOMER_NAME | Haseeb | Customer Name, DO NOT TOUCH |
KEY | ASDFGHJKLZXCVBNM234RFGHUIOKJMNBFEWSDFGHNJMNBV | License key. Must be obtained from EF Team |
Finesse_1 | https://Finesse-X-DN/finesse/api/ | Primary Finesse URL for Site A |
Finesse_2 | https://Finesse-X-DN/finesse/api/ | Primary Finesse URL for Site B |
ACCESS_TOKEN_URL | https://192.168.1.104:1126/getaccesstoken | SSO get access token URL |
FINESSE_REQUEST_TIMEOUT | 3000 | Finesse requested a timeout (in mili-seconds) |
FINESSE_HEARTBEAT_SLEEP | 5 | Delay in ping to finesse servers (seconds) |
ByPass_SSL | ture | Bypass SSL Certificate if finesse url is https and self signed certificate is used, in case of false Import SSL certificate to JVM if needed |
ACTIVEMQ1 | localhost:61616 | ActiveMQ Primary URL |
ACTIVEMQ1 | localhost:61616 | ActiveMQ Secondary URL |
ACTIVEMQ_TIMEOUT | 30000 | ActiveMQ connection timeout (in milliseconds) |
GRC_CONSUMER_PRIORITY | 127 | Connector1 Queue consumer priority (Used for primary, secondary deployment of GC)(0-127) |
PRIORITY_BACKUP | true | To connect with its primary GC |
RANDOMIZE | false | for failover url |
PREFETCH_SIZE | 20000 | Prefect Size of the messages |
AGENT_STATES_PUBLISHER_DURATION | 5000 | Time after which, states of all agents would be published on topic (In Milliseconds) |
GC_HEARTBEAT_TIMEOUT | 10000 | GC heartbeat timeout |
AGENT_INACTIVITY_DURATION | 30 | Agent inactivity time (in seconds) |
GC_HEARTBEAT_SLEEP | 10000 | gc heartbeat thread sleep time |
AGENT_INACTIVITY_TIME_SWITCH | false | Agent inactivity switch |
DEFAULT_NOT_READY_REASON | 19 | default reason code for not ready (Must be defined in finesse) |
DEFAULT_LOGOUT_REASON | 70 | Default reason code for force logout |
AGENT_XMPP_SUBS_TIME | 10000 | Agent XMPP Subscription Time |
USE_ENCRYPTED_PASSWORDS | false | Use encrypted password |
CHANGE_STATE_ON_WRAPUP | true | Automatically change the state when wrap-up occurs |
LOGLEVEL | TRACE | Log Level |
GC_HEARTBEAT_TIMEOUT | 10000 | GC heartbeat timeout |
USE_ENCRYPTED_PASSWORDS | true | Use password encryption (3Des). (Must be same as in client.) |
CHANGE_STATE_ON_WRAPUP | true | Caller’s state change automatically on wrap-up |
MESSAGE_FORMAT | JSON | Message Format for communication. Expected formats DEFAULT, JSON, XML |
AGENT_LOGS_PATH | C:\\EFLogs\\Agents\\ | Agent Logs Storage path |
AGENT_LOGS_LEVEL | TRACE | Agent Logs Level |
AGENT_LOGS_MAX_FILES | 10 | Max No of Files per agent for logs |
AGENT_LOGS_FILE_SIZE | 10MB | Max file size for agent logs |
XMPP_PING_INTERVAL | 3 | Interval in seconds between XMPP server pings |
ADMIN_ID | Administrator | The username of the administrator account the would be used for phonebook and contact APIs |
ADMIN_PASSWORD | Expertflow464 | The password of the administrator account would be used for phonebook and contact APIs |
Supervisor_initiated_NotReadyReasonCode | 19 | Reason code for supervisor state change to Not_Ready |
Supervisor_initiated_LogOutReasonCode | 20 | Reason code for supervisor state change to Log_Out |
UCCX_SERVER_IP | 192.168.1.29 | For queue stats in case of UCCX |
UCCX_SERVER_USERNAME | Administrator | UCCX DB server UserName |
UCCX_SERVER_PASSWORD | Expertflow464 | UCCX DB server password |
UCCX_DB_USERNAME | uccxhruser | UCCX DB userName |
UCCX_DB_PASSWORD | 12345 | UCCX DB password |
UCCX_DB_RETRY_ATTEMPTS | 2 | UCCX DB retry attemps |
UCCX_DB_TIMEOUT_CONNECTION | 1800 | UCCX DB connection timeout |
COMMUNICATION_FORMAT | REST | JMS | Communication format |
REDIS_URL | redis-master.ef-cti.svc | Redis URL |
REDIS_PORT | 6379 | Redis port |
REDIS_PASSWORD | Expertflow123 | Redis password |
SQL_SERVER | 192.168.1.89 | SQL server IP (For Skill groups and supervisor list) |
DATABASE | uc12_awdb | SQL server database |
DATABASE_TABLE | Skill_Group | SQL server database table |
DATABASE_USER_NAME | sa | SQL server database userName |
DATABASE_USER_PASSWORD | Expertflow464 | SQL server database user password |
KEY_STORE_TYPE | PKCS12 | |
KEY_STORE | D:\\EF_Project\\GC4.4\\Generic Connector\\certs\\store\\clientkeystore.p12 | |
TRUST_STORE | D:\\EF_Project\\GC4.4\\Generic Connector\\certs\\store\\client.truststore | |
KEY_STORE_PASSWORD | changeit | |
TRUST_STORE_PASSWORD | changeit | |
PRIVATE_KEY_STRING | key_value | |
ISSUER | ef-chat | |
EXPIRY | 300 | |
PEP_BASE_PATH | http://192.168.50.31:8113 | |
AOP_CALLBACK | /ef-voice/fnb-cme/submit-gc-event/v1 | |
AXL_URL | https://192.168.1.26:8443/axl/ | |
AXL_USER | administrator | |
AXL_PASSWORD | Expertflow464 |
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