Logout Request Failed
When the system tries to logout agent forcefully following force logout policy, agent logout doesn’t happen and EF Connector logs an error message with a bad request. However, if we try to logout agent on Finesse directly, it works fine.
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In Generic Connector log file, you’ll see a message like following:
"Primary-Finesse[http://finesse10-5.ef.com/finesse/api/-false, Secondary-Finesse[http://finesse10-5sub.ef.com/finesse/api/-false, ConnectedTo [0]"
Solution
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