Hardware Sizing
For a simplex (single server) deployment, minimum and recommended hardware requirements are as following:
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For a redundant deployment, two servers of the same specifications (as mentioned above) are needed.
Software Requirement
| Microsoft Windows Server 2012 standard Edition x64 R2 | A Windows Server 2012 R2 64-bit or above is recommended |
Locale Settings | English (recommended) |
Java Runtime (64 bit) | Java Runtime (JRE) 8 is required |
| Antivirus | Any of the antivirus as mentioned in Software License Requirements |
| WinRAR | A package extractor to modify embedded configuration properties |
.Net Framework | .Net Framework 4.5.2 for Service Manager |
Browser Requirement
Port Utilization
Following ports should remain open on the Firewall. The local security policy and any antivirus should also allow open communication on the following ports:
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Type | Source Host | Source Port | Destination Host | Destination Port |
RDP | For remote desktop connection | EF Connector | 3389 | |
TCP | For file-sharing | EF Connector | 139,445 | |
UDP | For file-sharing | EF Connector | 137,138 | |
System Access Requirements
- Administrative access (LocalSystem account or domain administrator) on the Connector Server is required to do the installation and configuration.
Time Synchronization Requirements
An important consideration is time synchronization between related components. Communication between EF Connector, client applications and Cisco Finesse carry timestamps. If the system dates and time are not synchronized the system can produce unpredictable results. Therefore, please make every effort to adhere to the following time synchronization guidelines:
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