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- Pie Chart: Draws the data in the form of a pie chart. Used to display real-time data across particular answer categories. For a call center dashboard, this display type is particularly useful and recommended for viewing the current states of agents in a team using Agent Service.
- Doughnut Chart: Draws the data in the form of a doughnut. Used to display real-time data across particular answer categories. While showing call center stats, this this display type is particularly useful and recommended for showing viewing the current states of agents in teams a team using Agent Service.
- Scorecards: Each data attribute is represented by a square box called a "scorecard". While viewing call center stats, this display type is particularly useful for viewing real-time queue stats and reporting interval stats (for CCE only), using Queue data service. To view agents states summary, use the Agent Service with the display type Pie/ Doughnut chart.
- Line Chart: Draws a line chart of the selected data statistics based on the specified resolution (daily, hourly). While viewing call center stats, this display type is only relevant while showing historical data of calls based on the Queue data service for calls answered, abandoned, and received.
- Bar Chart: Draws a bar chart of the selected data statistics based on the specified resolution. While viewing call center stats, this display type is only relevant while showing historical data of calls based on the Queue data service for calls answered, abandoned, and received.
- Text Message: To display a static text message on the dashboard.
- Greeting Message: To display a static text message with a greeting such as "Good Morning Team!" on the Wallboard
- Data Table: To display data in a tabular format. While viewing call center statistics, you may see the agent teams summary across all teams in a table, using Agent Data Service.
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