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Sometimes, more than two If the data values for an agent State are far lower than the other agent States (Ready, Not Ready, Talking), the name of that Agent State 11426That's the default behavior of the charts library being used. Works fine if there's a lesser difference between the data valuesminorminor

Issue Summary

JIRA Issue

Priority

Workaround

For a call that gets abandoned from the customer after being dequeued, the historical stats are not updated properly for the queues from which the call was passed

Jira Legacy
serverproject.expertflow.com JIRA
serverId131d473b-dd43-389a-9dac-6f501204581b
keyCMD-96

Status
titleMaJOR

Planned for a future release
If an agent's First Name is not set in CUCM, the data table gadget will not populate any data when the "First Name" column is selected for display

Jira Legacy
serverproject.expertflow.com JIRA
serverId131d473b-dd43-389a-9dac-6f501204581b
keyCMD-72

Status
titleMaJOR

Restart the Agent service 
When deployed in HA, sometimes the Synchronizer component gets stuck for 2-5 minutes, due to unknown reasons. It then resumes functioning normally.

Jira Legacy
serverproject.expertflow.com JIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-11427

Status
titlemajorminor

It starts working automatically
If an agent's First Name is not set in CUCM, the data table gadget will not populate any data when the "First Name" column is selected for displayFont sizes look smaller when there're a minimum number of cards being displayed in the gadget

Jira Legacy
serverproject.expertflow.com JIRA
serverId131d473b-dd43-389a-9dac-6f501204581b
keyCMDEAP-7211595

Status
titleMaJOR

Restart the Agent service 

minor

It is adjusted according to the maximum number of cards that may appear in each square box
If there is a lesser amount of data for one category of the current state attribute (response distribution ratio between "Ready", "Not Ready", "Talking"), the label of that current state value does not appear on the gadget.

Jira Legacy
serverproject.expertflow.com JIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-

10434

Status
titleminor

This issue is observed rarely based upon the total sample group of all state values and the ratio among them.

The legend keys showing which slice represents what is still available on the bottom of the gadget.

Sometimes in template five, the agent State names do not appear properly for PIE & Doughnut charts

Jira Legacy
serverproject.expertflow.com JIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-11424

Status
titleminor


The speedometer needle moves to the left from zero for SLA values less than 10.

Jira Legacy
serverproject.expertflow.com JIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-11423

Status
titleminor

Contact Center SLA never be in a single digit.If an SSO-enabled CCE agent logs in to the EF application by using the Login with Cisco option, Cisco Finesse asks for the username, password of the agent once again, at least one time upon accessing the Finesse Desktop.

Jira Legacy
serverproject.expertflow.com JIRA
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-10740

Status
titleminor

Provide the agent's username for the first time on Finesse. It doesn't ask later unless the user closes the browser.
The duration of the success message on the "Application Settings" screen is shorter than expected

Jira Legacy
serverproject.expertflow.com JIRA
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-10810

Status
titleminor

There is a setting without SSO either UCCX or UCCE. Then user unable to log in using contact center agents in UMM. 

Jira Legacy
serverproject.expertflow.com JIRA
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-10811

Status
titleminor

Login agent in wallboard then click on UMM button from the wallboard so the agent can log in to UMM


Some permissions related to "Application Settings"(i.e. "Create" and "Delete") are of no use at the moment and reserved for the future. 

Jira Legacy
serverproject.expertflow.com JIRA
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-10790

Status
titleminor

Do not assign these permissions (Application setting create and delete) to any user 
The "Prompt Settings" for CCE are not optional. Provide any garbage value for now.

Jira Legacy
serverproject.expertflow.com JIRA
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-10730

Status
titleminor

User can add any garbage value in the prompt settings in UMMIf there is a lesser amount of data for one category of the current state attribute (response distribution ratio between "Ready", "Not Ready", "Talking"), the label of that current state value does not appear on the gadget.

Jira Legacy
serverproject.expertflow.com JIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-10434

Status
title

This issue is observed rarely based upon the total sample group of all state values and the ratio among them.

The legend keys showing which slice represents what, is still available on the bottom of the gadget.

When the non-active VM or synchronizer comes up after failover, the stats on the gadget become zero for a few seconds and get updated later

Jira Legacy
serverproject.expertflow.com JIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-10126

Status
titleminor

No workaround
If the user has saved the password with with the Keep me logged in option, the login button starts appearing as disabled whenever the user comes again on the login page.

Jira Legacy
serverproject.expertflow.com JIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-9753

Status
titleminor

Just click on the password field and press enter to log in.If the label of an attribute is of a large size, the system automatically tries to readjust the name on the final view which might disturb the UI of the gadget

Jira Legacy
serverproject.expertflow.com JIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-9678

Status
titleminor

Always try to provide a small name of the attribute, i.e. less than 20 characters
If all permissions are deleted from a role, then the user also automatically gets removed from the role having no permissions in it 

Jira Legacy
serverproject.expertflow.com JIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-9634

Status
titleminor

Delete only the unnecessary permissions or add desired permissions in the role and reassign the role to the userNeed to restart the UMM service after changing the license in UMM

Jira Legacy
serverproject.expertflow.com JIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-10075

Status
title

UMM Services need to be restarted on any machine on which wallboard is deployed with this command 

docker service update --force wallboard_umm

You cannot remove delete the default role roles assigned to a user. The default roles are, "Agent" and "Supervisor". 

Jira Legacy
serverproject.expertflow.com JIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-10092

Status
titleminor

Create a new Role and add Users in to it 
The "Updated On" date field on the Dashboard List page cannot be translated.

Jira Legacy
serverproject.expertflow.com JIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-9993

Status
titleminor

The date is visible in the English format

When the network connectivity breaks down between the Synchronizer and UCCX, all of the stats being displayed on the Wallboard will become zero after 1 minute. The stats are updated again when the connectivity is restored

Jira Legacy
serverproject.expertflow.com JIRA
serverId131d473b-dd43-389a-9dac-6f501204581b
keyCMD-77

Status
titleminor

No workaround
Plus sign is not visible to browse the user's profile picture

Jira Legacy
serverproject.expertflow.com JIRA
serverId131d473b-dd43-389a-9dac-6f501204581b
keyCMD-79

Status
titleminor

Use Google Chrome browser
The state duration time in an Agent Service  is sometimes 5 to 6 sec ahead

Jira Legacy
serverproject.expertflow.com JIRA
serverId131d473b-dd43-389a-9dac-6f501204581b
keyCMD-58

Status
titleminor

The issue exists only with CCX version 12.5.Font sizes look smaller when there're a minimum number of cards being displayed in the gadget

Jira Legacy
serverproject.expertflow.com JIRA
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-11595

Status
titleminor

It is adjusted according to the maximum number of cards that may appear in each square boxThe SSO configurations are enabled for the wallboard then you cannot log in with SSO (contact center user) in UMM

Jira Legacy
serverproject.expertflow.com JIRA
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-11603

Status
titleminor

Plan for the next release


Compatibility Guide

...

System Limitations