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Issue Summary

JIRA Issue

Priority

Workaround

For a call that gets abandoned from the customer after being dequeued, the historical stats are not updated properly for the queues from which the call was passed

Jira Legacy
serverproject.expertflow.com JIRA
serverId131d473b-dd43-389a-9dac-6f501204581b
keyCMD-96

Status
titleMaJOR

Planned for a future release
Sometimes, the Synchronizer component gets stuck for more than two minutes, and then start automaticallydue to unknown reasons. It then resumes functioning normally.

Jira Legacy
serverproject.expertflow.com JIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-11427

Status
titlemajor

It starts working automatically
If an agent's First Name is not set in CUCM, the data table gadget will not populate any data when the "First Name" column is selected for display

Jira Legacy
serverproject.expertflow.com JIRA
serverId131d473b-dd43-389a-9dac-6f501204581b
keyCMD-72

Status
titleMaJOR

Restart the Agent service 
If the data values for an agent State name which is in small ratio as compared to other states are far lower than the other agent States (Ready, Not Ready, Talking), the name of that Agent State does not appear on the gadget.

Jira Legacy
serverproject.expertflow.com JIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-11426

Status
titleminor

That's the default behavior of the charts library being used. Works fine if there's a lesser difference between the data values.
Sometimes in template five, the agent state State names do not appear properly for PIE & Doughnut gadgets.charts

Jira Legacy
serverproject.expertflow.com JIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-11424

Status
titleminor

Speedometer needles move
The speedometer needle moves to the left from zero for values less than 10.

Jira Legacy
serverproject.expertflow.com JIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-11423

Status
titleminor

Contact Center SLA never be in a single digit.
If an SSO-enabled CCE agent logs in to the EF application , upon accessing Finesse, it by using the Login with Cisco option, Cisco Finesse asks for the username, password of the agent for the first time once again, at least one time upon accessing the Finesse Desktop.

Jira Legacy
serverproject.expertflow.com JIRA
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-10740

Status
titleminor

Provide the agent name 's username for the first time on Finesse. It doesn't ask later unless the user closes the browser.
The screen time duration of the success message for on the "Application Settings" is very short.screen is shorter than expected

Jira Legacy
serverproject.expertflow.com JIRA
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-10810

Status
titleminor

Mark to be fixed in the next release


There is a setting without SSO either UCCX or UCCE. Then user unable to log in using contact center agents in UMM. 

Jira Legacy
serverproject.expertflow.com JIRA
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-10811

Status
titleminor

Login agent in wallboard then click on UMM button from the wallboard so the agent can log in to UMM
Some permissions related to "Application Settings"(i.e. "Create" and "Delete") are of no use at the moment and reserved for the future. 

Jira Legacy
serverproject.expertflow.com JIRA
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-10790

Status
titleminor

Do not assign these permissions (Application setting create and delete) to any user 
The "Prompt Settings" for CCE are not optional. Provide any garbage value for now.

Jira Legacy
serverproject.expertflow.com JIRA
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-10730

Status
titleminor

User can add any garbage value in a the prompt setting of settings in UMM
If there is a lesser amount of data for one category of the current state attribute (response distribution ratio between "Ready", "Not Ready", "Talking"), the label of that current state value does not appear on the gadget.

Jira Legacy
serverproject.expertflow.com JIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-10434

Status
titleminor

This issue is observed rarely based upon the total sample group of all state values and the ratio among them.

The legend keys showing which slice represents what value in the data set , is still available on the bottom of the gadget.

When the non-active VM or synchronizer comes up after failover, the stats on the gadget become zero for a few seconds and get updated later.

Jira Legacy
serverproject.expertflow.com JIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-10126

Status
titleminor

No workaround
If the user has saved the password with Keep me logged in option, the login button starts appearing as disabled whenever the user comes again on the login page.

Jira Legacy
serverproject.expertflow.com JIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-9753

Status
titleminor

Just click on the password field and press enter to log in.
If the label of an attribute is of a large size, the system automatically tries to readjust the name on the final view which might disturb the UI of the gadget

Jira Legacy
serverproject.expertflow.com JIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-9678

Status
titleminor

Always try to provide a small name of the attribute, i.e. less than 20 characters long.
If all permissions are deleted from a role, then the user also automatically gets removed from the role having no permissions in it 

Jira Legacy
serverproject.expertflow.com JIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-9634

Status
titleminor

Delete only the unnecessary permissions or add desired permissions in the role and reassign the role to the user
Need to restart the UMM service after changing the license in UMM UMM

Jira Legacy
serverproject.expertflow.com JIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-10075

Status
titleminor

UMM Services need to be restarted on any machine on which wallboard is deployed with this command 

docker service update --force wallboard_umm

You cannot remove the default role assigned to a user. The default roles are, "Agent" and "Supervisor". 

Jira Legacy
serverproject.expertflow.com JIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-10092

Status
titleminor

Create a new Role and add Users in it 
The "Updated On" date field on the Dashboard List page cannot be translated.

Jira Legacy
serverproject.expertflow.com JIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-9993

Status
titleminor

The date is visible in the English format

Network break between synchronizer When the network connectivity breaks down between the Synchronizer and UCCX, all of the stats being displayed on the Wallboard will become zero after 1minthis behavior is not correct stats should be stuck at previous stats1 minute. The stats are updated again when the connectivity is restored

Jira Legacy
serverproject.expertflow.com JIRA
serverId131d473b-dd43-389a-9dac-6f501204581b
keyCMD-77

Status
titleminor

No workaround
Plus sign is not visible to the browser the browse the user's profile picture

Jira Legacy
serverproject.expertflow.com JIRA
serverId131d473b-dd43-389a-9dac-6f501204581b
keyCMD-79

Status
titleminor

use chrome browser for ummUse Google Chrome browser
The state duration time in an Agent Service  is sometimes 5 to 6 sec ahead

Jira Legacy
serverproject.expertflow.com JIRA
serverId131d473b-dd43-389a-9dac-6f501204581b
keyCMD-58

Status
titleminor

Plan for the next release
The First Name is selected and it is not set in the CUCM then data will not populate

Jira Legacy
serverproject.expertflow.com JIRA
serverId131d473b-dd43-389a-9dac-6f501204581b
keyCMD-72

Status
titleMaJOR

Restart the agent service 

The wallboard is not handling dequeued script historical stats

Jira Legacy
serverproject.expertflow.com JIRA
serverId131d473b-dd43-389a-9dac-6f501204581b
keyCMD-96

Status
titleMaJOR

Plan for the next release
Font sizes are not applied based on the minimum number of cards.

The issue exists only with CCX 12.5.
Font sizes look smaller when there're a minimum number of cards being displayed in the gadget

Jira Legacy
serverproject.expertflow.com JIRA
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-11595

Status
titleminor

Plan for the next releaseIt is adjusted according to the maximum number of cards that may appear in each square box
The SSO configurations are enabled for the wallboard then you cannot log in with SSO (contact center user) in UMM

Jira Legacy
serverproject.expertflow.com JIRA
serverId131d473b-dd43-389a-9dac-6f501204581b
keyEAP-11603

Status
titleminor

Plan for the next release


Compatibility Guide

{incl

System Limitations